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Why am i paying twice as much for a capped as an unlimited usage ????

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Fantasticfourum
Aspiring Pro
Posts: 386
Thanks: 53
Registered: ‎01-08-2007

Why am i paying twice as much for a capped as an unlimited usage ????

Being very busy and using my computer for work i very rarely go on the PN site however i saw an ad for unlimited broadband usage for £9.99 a month so my question is really have i got some super duper package that i currently pay £19.99 for ( i think there is a £1 for domain name inc) or was PN going to tell me one day that i am paying twice as much as everyone else or was that for me to stumble upon like i have done. Duty of care to customers springs to mind and yes i know its my responsibility for which package i am on but i do think PN should have a duty of care to inform its customers that your package is now obsolete and you can get much better packages or am i wrong and i have got value for money with the package i am on. To rub salt in the wound i was charged another £5 for going over my limit this month. I have tried to ring and due to weather conditions PN are short staffed so i thought someone on here might enlighten me as i have tried to compare packages and nothing much seems different. Plusnet Premium is no longer available so there is no tech info to compare it. i have been with PN since broadband started and never ever used another ISP so i have been a loyal customer but loyalty doesnt seem to count for much theses days. Thanks PS Unfortunately i cant get fibre yet and i am on the broadband package only.
4 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Why am i paying twice as much for a capped as an unlimited usage ????

Assuming that you are on this product http://www.plus.net/support/broadband/products/archive/plusnet_premium_archive.shtml then you are on a Market 1 or 2 exchange and have a 120GB usage allowance
If you are on a Market 1 exchange the price for unlimited is £16.99 per month
This product has only been available since mid Dec and basically is better than your existing product
Fantasticfourum
Aspiring Pro
Posts: 386
Thanks: 53
Registered: ‎01-08-2007

Re: Why am i paying twice as much for a capped as an unlimited usage ????

Ok Thanks i will change right away and i an glad it was only from December. Just one thing does unlimited mean unlimited or do the normal fair usage terms click in ?
Many Thanks 
Moderator
Moderator
Posts: 19,286
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Registered: ‎11-01-2008

Re: Why am i paying twice as much for a capped as an unlimited usage ????

unlimited means just that, unlimited Smiley

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Fantasticfourum
Aspiring Pro
Posts: 386
Thanks: 53
Registered: ‎01-08-2007

Re: Why am i paying twice as much for a capped as an unlimited usage ????

Thats great !!
All my faith in PN restored
Many thanks for your answers Jim and dvorak