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Why am I now being charged more?

Posts: 1
Registered: ‎05-05-2022

Why am I now being charged more?



I joined the forum just to try and ask someone from PN why I am now being charged more money on my very first payment of my brand new contract from just joining Plusnet?


I joined nearly a month ago with the 18 month contract signed off on as £23.99.  And yet yesterday I received an email stating the payment is £28.03 ?  Why is this please?


I would call and ask, but after two separate calls both lasting some 39 and 54 mins I gave up. 


I would appreciate some response to this please as soon as someone can. 

Community Gaffer
Community Gaffer
Posts: 26,223
Thanks: 9,868
Fixes: 1,552
Registered: ‎21-04-2017

Re: Why am I now being charged more?

Hi there,

I'm really sorry to see this. I've just been looking into that for you and I believe I've sorted things out for you now. I've dropped you an e-mail which you can also view online here >

Let me know if you've got any further queries though and I'll be happy to help.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi