cancel
Showing results for 
Search instead for 
Did you mean: 

Why am I not being offered £6.49 package?

Slinky
Newbie
Posts: 2
Registered: 17-08-2011

Why am I not being offered £6.49 package?

I had an email from Moneysaving expert this morning trumpeting the £6.49 deal, so seeing I'm paying £12.99, thought I'd have a look at this again.  Pretending to be a new customer living in my street, it confirms £6.49 is available here.  However the upgrade my account option only gives me an option to go from 10G to 60G and pay £11.49 (and why haven't you told me about this saving either?)
You're referring on your site to 'Good honest folk from Yorkshire' - where are you please and why am I paying through the nose when I've been a 'good honest customer' for years?
2 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Why am I not being offered £6.49 package?

Hi there,
It's not being offered on the change product because you're already on the Value account type, though I've changed the market on there for you so your price will be £6.49 going foward Smiley
Regarding the notifications you might want to see this thread: http://community.plus.net/forum/index.php/topic,97928.0.html though you've opted out of marketing emails too so you won't get any anyway. If you'd like to change that you can do so here: https://portal.plus.net/my.html?action=myemail (just click on the "Email communications preference" icon)
Hope that helps,
Slinky
Newbie
Posts: 2
Registered: 17-08-2011

Re: Why am I not being offered £6.49 package?

Thank you  Smiley