Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Why am I not being offered £6.49 package?
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Why am I not being offered £6.49 package?
Why am I not being offered £6.49 package?
17-08-2011 8:56 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I had an email from Moneysaving expert this morning trumpeting the £6.49 deal, so seeing I'm paying £12.99, thought I'd have a look at this again. Pretending to be a new customer living in my street, it confirms £6.49 is available here. However the upgrade my account option only gives me an option to go from 10G to 60G and pay £11.49 (and why haven't you told me about this saving either?)
You're referring on your site to 'Good honest folk from Yorkshire' - where are you please and why am I paying through the nose when I've been a 'good honest customer' for years?
You're referring on your site to 'Good honest folk from Yorkshire' - where are you please and why am I paying through the nose when I've been a 'good honest customer' for years?
Message 1 of 3
(785 Views)
2 REPLIES 2
Re: Why am I not being offered £6.49 package?
17-08-2011 9:08 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there,
It's not being offered on the change product because you're already on the Value account type, though I've changed the market on there for you so your price will be £6.49 going foward
Regarding the notifications you might want to see this thread: http://community.plus.net/forum/index.php/topic,97928.0.html though you've opted out of marketing emails too so you won't get any anyway. If you'd like to change that you can do so here: https://portal.plus.net/my.html?action=myemail (just click on the "Email communications preference" icon)
Hope that helps,
It's not being offered on the change product because you're already on the Value account type, though I've changed the market on there for you so your price will be £6.49 going foward
Regarding the notifications you might want to see this thread: http://community.plus.net/forum/index.php/topic,97928.0.html though you've opted out of marketing emails too so you won't get any anyway. If you'd like to change that you can do so here: https://portal.plus.net/my.html?action=myemail (just click on the "Email communications preference" icon)
Hope that helps,
Message 2 of 3
(338 Views)
Re: Why am I not being offered £6.49 package?
17-08-2011 9:20 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you
Message 3 of 3
(338 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Why am I not being offered £6.49 package?