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Why am I getting welcome to plus net emails about phone service

crobertbailey
Grafter
Posts: 157
Registered: 23-01-2013

Why am I getting welcome to plus net emails about phone service

Hi I have started to get emails and texts about my phone line becoming active and how my billing will work as if I am a new customer, although I have been connected for over a year.
And as the call waiting times seem to be in the 20 mins waiting time I will try posting here
Thanks
7 REPLIES
Community Veteran
Posts: 38,307
Thanks: 972
Fixes: 57
Registered: 15-06-2007

Re: Why am I getting welcome to plus net emails about phone service

as it is the weekend you probably won't get a reply until Monday but despite you having been with Plusnet over a year you had problems with transferring then not transferring to Sky http://community.plus.net/forum/index.php/topic,123968.msg1076136.html#msg1076136 so that is probably part of the reason
crobertbailey
Grafter
Posts: 157
Registered: 23-01-2013

Re: Why am I getting welcome to plus net emails about phone service

Thanks oldjim, for the record I just checked my bank and have been getting very low bills for the last couple of months from Pn only £9.99 this month and less last month.
Will see if the waiting times drop any (lol) and call
Community Veteran
Posts: 38,307
Thanks: 972
Fixes: 57
Registered: 15-06-2007

Re: Why am I getting welcome to plus net emails about phone service

have you checked the details of the bills here https://portal.plus.net/my.html?action=view_transactions&s=0
crobertbailey
Grafter
Posts: 157
Registered: 23-01-2013

Re: Why am I getting welcome to plus net emails about phone service

Thanks looks like for some reason I am only on broadband fro the last 2 months and on my account I have just had my line activated (although this has always worked).
Raised a ticket and will update here when I get a reply.
Thanks
crobertbailey
Grafter
Posts: 157
Registered: 23-01-2013

Re: Why am I getting welcome to plus net emails about phone service

Any chance of a plain English answer to this reply on 84184255 ?
Thanks
Community Veteran
Posts: 2,106
Registered: 06-02-2008

Re: Why am I getting welcome to plus net emails about phone service

Your phone billing was broken, it was fixed. It was fixed by adding it back on to the account from scratch so you receive automated emails as if you were a new customer.
Sorry for the confusion and hope you enjoyed having some free service, you won't be back-billed Smiley
crobertbailey
Grafter
Posts: 157
Registered: 23-01-2013

Re: Why am I getting welcome to plus net emails about phone service

Thanks for the reply Ben, just confused as to what the ticket meant  Cool