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Why am I getting welcome to plus net emails about phone service
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Why am I getting welcome to plus net emails about phone service
12-04-2014 10:03 AM
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Hi I have started to get emails and texts about my phone line becoming active and how my billing will work as if I am a new customer, although I have been connected for over a year.
And as the call waiting times seem to be in the 20 mins waiting time I will try posting here
Thanks
And as the call waiting times seem to be in the 20 mins waiting time I will try posting here
Thanks
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Re: Why am I getting welcome to plus net emails about phone service
12-04-2014 10:05 AM
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as it is the weekend you probably won't get a reply until Monday but despite you having been with Plusnet over a year you had problems with transferring then not transferring to Sky http://community.plus.net/forum/index.php/topic,123968.msg1076136.html#msg1076136 so that is probably part of the reason
Message 2 of 8
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Re: Why am I getting welcome to plus net emails about phone service
12-04-2014 10:09 AM
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Thanks oldjim, for the record I just checked my bank and have been getting very low bills for the last couple of months from Pn only £9.99 this month and less last month.
Will see if the waiting times drop any (lol) and call
Will see if the waiting times drop any (lol) and call
Message 3 of 8
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Re: Why am I getting welcome to plus net emails about phone service
12-04-2014 10:13 AM
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have you checked the details of the bills here https://portal.plus.net/my.html?action=view_transactions&s=0
Message 4 of 8
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Re: Why am I getting welcome to plus net emails about phone service
12-04-2014 11:02 AM
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Thanks looks like for some reason I am only on broadband fro the last 2 months and on my account I have just had my line activated (although this has always worked).
Raised a ticket and will update here when I get a reply.
Thanks
Raised a ticket and will update here when I get a reply.
Thanks
Message 5 of 8
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Re: Why am I getting welcome to plus net emails about phone service
15-04-2014 9:16 AM
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Any chance of a plain English answer to this reply on 84184255 ?
Thanks
Thanks
Message 6 of 8
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Re: Why am I getting welcome to plus net emails about phone service
15-04-2014 1:55 PM
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Your phone billing was broken, it was fixed. It was fixed by adding it back on to the account from scratch so you receive automated emails as if you were a new customer.
Sorry for the confusion and hope you enjoyed having some free service, you won't be back-billed
Sorry for the confusion and hope you enjoyed having some free service, you won't be back-billed
Message 7 of 8
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Re: Why am I getting welcome to plus net emails about phone service
15-04-2014 4:15 PM
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Thanks for the reply Ben, just confused as to what the ticket meant
Message 8 of 8
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