Why am I charged for moving house when you cannot provide the same services?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Why am I charged for moving house when you cannot ...
Why am I charged for moving house when you cannot provide the same services?
27-03-2020 12:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
We are moving house, and when I asked to bring my account to the new place, I was offered slower service (understandable line restrictions) for more money. I did manage to find a better offer elsewhere - twice the speed for half the price, so when I declined the Plusnet got a bill of 150 GBP for cancellation. Why am I charged in this case - you cannot provide the speed I currently have, surely this is not the same service I have the contract signed for!?
Re: Why am I charged for moving house when you cannot provide the same services?
27-03-2020 1:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You took out a contract for Plusnet to supply services to your old property. It was your choice to move house and in doing so break this contract. I gather that the cancellation charge would have been waived if you took the best service that Plusnet could provide through their network at your new location. It was only applied when you declined this offer.
It all seems reasonable to me.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Why am I charged for moving house when you cannot ...