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Why PN cannot confirm my new agreement in writing

BERTJ
Grafter
Posts: 46
Thanks: 29
Registered: ‎17-11-2018

Why PN cannot confirm my new agreement in writing

On sunday l altered my broadband to fibre extra at a deal PN advertised.

l asked PN via chat to confirm in writing my deal linked with previous agreed deal on tv and bt sports .

l also asked them to confirm the expiry date of the new upgrade.

They said that due to their billing problems they could not confirm my details.

This is bad business pratice on behalf of PN and l would ask them again to confirm my full updated details so l can be satisfied that it is as l think before the 14 day grace period expires.

Come on PN show you care.

7 REPLIES 7
Plusnet Help Team
Plusnet Help Team
Posts: 804
Thanks: 99
Fixes: 35
Registered: ‎26-03-2018

Re: Why PN cannot confirm my new agreement in writing

Hi @BERTJ,

I'm sorry to hear that you couldn't get the answers you were looking for in your recent contact with ourselves. I've raised a response regarding this on your account, which can be viewed here.

If there is anything else that you would like further clarity on then please don't hesitate to get back in touch and we will be more than happy to assist.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
BERTJ
Grafter
Posts: 46
Thanks: 29
Registered: ‎17-11-2018

Re: Why PN cannot confirm my new agreement in writing

Thank you for your response but you need to clarify various other points that l have detailed in my to your help assistance response.

Please clarfy these points.

Plusnet Help Team
Plusnet Help Team
Posts: 804
Thanks: 99
Fixes: 35
Registered: ‎26-03-2018

Re: Why PN cannot confirm my new agreement in writing

Hi @BERTJ,

I've picked up your reply and left a further response answering the questions raised. I hope this helps but if there are any further queries you have then please don't hesitate to get back in touch.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
BERTJ
Grafter
Posts: 46
Thanks: 29
Registered: ‎17-11-2018

Re: Why PN cannot confirm my new agreement in writing

l have seen your reply and cannot accept the terms.

Using my 14 days option to cancel l would ask you cancel my new contract and revert to my previous contract unchanged including tv and bt sports special terms.

Please see my response in help assistance.

Plusnet Help Team
Plusnet Help Team
Posts: 804
Thanks: 99
Fixes: 35
Registered: ‎26-03-2018

Re: Why PN cannot confirm my new agreement in writing

Hi @BERTJ,

I've responded further to the ticket now.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
BERTJ
Grafter
Posts: 46
Thanks: 29
Registered: ‎17-11-2018

Re: Why PN cannot confirm my new agreement in writing

l have cancelled my new contract with the options team as within the 14 days grace period not happy with the mixed replies l have had from PN not one was consistant with the other so gave me no cnfidence to continue.

l have reverted back to my old contract till September 2020 .

l have also cancelled my bt sports as l cannot afford the 150 pct increase PN suggested.

Perhaps when my contract is finished l will look for a new provider as PN have given me no confidence .

Plusnet Help Team
Plusnet Help Team
Posts: 13,385
Thanks: 4,126
Fixes: 665
Registered: ‎21-04-2017

Re: Why PN cannot confirm my new agreement in writing

Hi @BERTJ 

I'm sorry to see you've decided to cancel your new minimum contract term.

Unfortunately it's difficult for us to process billing changes while we've got billing suspended.

We'll move you back to your previous agreement as soon as we've unsuspended your account billing and if you want to agree to a new minimum term following that I'd recommend calling our customer options team on 0800 013 2632.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team