Why Am I Paying For Broadband When It's Free On My New 18 Month Fixed Price Contract?

[#1]

I have had Value Broadband for many years but in February took up the latest offer of combined Line Rental and Unlimited Broadband for £18.99 on a fixed price 18 month contract.

So far I have had two bills. February was £30.99 and March is £29.98. I am being charged £10.99 for Unlimited Broadband on both bills when it is supposed to be free for 18 months. On top of this my February bill also has a charge for the old Value Broadband as well.

Can someone please confirm that this is incorrect and arrange an adjustment/refund?

[#2]

Hi @Lynnpin thanks for getting in touch.

I've reviewed your recent bills and updated you on this matter via your account here

Please get back to me if you have any questions.

[#3]

Thank you for your prompt response.