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Who can I speak to about billing

FrankieL
Hooked
Posts: 8
Registered: ‎15-01-2023

Who can I speak to about billing

I just received my bill for the month and it has gone up £10 I’m not sure as to why this is I tried the chat link on the site but it doesn’t let me speak to anyone just automated messages I have looked at my bill and I’m not sure why it has all of a sudden gone up by £10
3 REPLIES 3
Baldrick1
Moderator
Moderator
Posts: 11,954
Thanks: 5,331
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Registered: ‎30-06-2016

Re: Who can I speak to about billing


Moderator's Note

This topic has been moved from Broadband to My Account/Billing

Moderator and Customer
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jab1
Legend
Posts: 17,760
Thanks: 5,778
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Registered: ‎24-02-2012

Re: Who can I speak to about billing

@FrankieL Have you come to the end of your contract? Have you compared the breakdown of charges between your last invoice and this one?

John
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,962
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Registered: ‎01-01-2012

Re: Who can I speak to about billing

Hi @FrankieL 

I'm sorry to hear this has happened.

I can't go into detail on why this has happened here as it's account-sensitive information so I've created a ticket on your account with the details.

You can view this by going here.

Let us know if there's anything else we can help with

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team