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White Screen of death

Kelly
Hero
Posts: 5,497
Thanks: 380
Fixes: 9
Registered: ‎04-04-2007

Re: White Screen of death

I got a dev to try it out in the latest FF nightly, (v67) and it loaded there.  Hmm!  (pm'd you about the source file)

Kelly Dorset
Ex-Broadband Service Manager
mikejphillips
Grafter
Posts: 31
Thanks: 3
Registered: ‎08-07-2015

Re: White Screen of death

Slow but working correctly on FF64.0.2 64bit.

Strat
Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Re: White Screen of death

@Kelly

@Kelly wrote:

I got a dev to try it out in the latest FF nightly, (v67)

I am running Firefox Quantum 64 bit v65.0 and it tells me Firefox is up to date.

When I installed v64 it insisted in upgrading to v65 but I refused.


 

Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
BrightonRock
Pro
Posts: 476
Thanks: 125
Fixes: 8
Registered: ‎09-04-2016

Re: White Screen of death

I don't know if this is helpful.

There seems to be a problem with Firefox 65 on some but not all systems (mine works) which is mostly being discussed in relation to anti-virus packages. See https://www.ghacks.net/2019/02/01/mozilla-halts-firefox-65-distribution-on-windows/ The underlying issue is about access to https sites which makes me wonder if the Firefox issue - whatever it is - is also affecting @Strat access to Plusnet. I have no idea if it is the same problem.

That said, I haven't had problems accessing https sites with my Firefox 65.0 and can access my Plusnet account without a problem, albeit the process is very slow. But then, the Firefox problem (whatever it is) doesn't seem to affect my system.

isolarion72
Dabbler
Posts: 15
Thanks: 3
Registered: ‎27-01-2019

Re: White Screen of death

Still getting the white screen on Firefox. I haven't cleared my cache because it would create a great inconvenience to do so. Is there another solution?

In Chrome, with a cleared cache, on looking at 'recent calls' I got a white screen, then looked at 'itemised bills' and got this: "There has been an issue; please consult your system administrator",

then on the third attempt I got to see both itemised calls and recent calls.

 

I think you still have some issues to resolve.

 

mikejphillips
Grafter
Posts: 31
Thanks: 3
Registered: ‎08-07-2015

Re: White Screen of death

iso - you do not need to clear all the cache, you can just select the Plusnets - worth a shot?.

Strat
Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Re: White Screen of death

@BrightonRock Thanks for posting.

Having read the article I don't use Windows, Avast or AVG security products mentioned.

However that's not to say it won't cause problems elsewhere.

Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
isolarion72
Dabbler
Posts: 15
Thanks: 3
Registered: ‎27-01-2019

Re: White Screen of death

Thank you mikejphillips! Unfortunately, having selectively removed all traces of plusnet websites I still get the white screen on Firefox.

Very glad I've got Chrome to fall back on.

 

Strat
Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Re: White Screen of death

@Kelly this was on the Console tab

An unbalanced tree was written using document.write() causing data from the network to be reparsed. For more information https://developer.mozilla.org/en/Optimizing_Your_Pages_for_Speculative_Parsing my.html:44
An unbalanced tree was written using document.write() causing data from the network to be reparsed. For more information https://developer.mozilla.org/en/Optimizing_Your_Pages_for_Speculative_Parsing cookie:1
Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://iac.plus.net/prgatewayweb/PRPCGateway. (Reason: CORS request did not succeed).[Learn More]
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
jamesanstee
Aspiring Pro
Posts: 558
Thanks: 27
Fixes: 3
Registered: ‎20-04-2012

Re: White Screen of death

The fix from last week did not last long can no longer view my bills again  this time im met with page not working ( Google chrome browser ) 

Satss
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 438
Fixes: 37
Registered: ‎06-08-2018

Re: White Screen of death

Hi @jamesanstee

 

I believe we managed to roll out a fix on some accounts. However, this is still an open issue within the incident tracker and remains unresolved for the most part. Please be assured that we are still working hard to resolve this as quickly as possible.

 

If there is anything I can assist you with please let me know.

 

 

DaveCW
Aspiring Pro
Posts: 113
Thanks: 13
Fixes: 3
Registered: ‎04-01-2019

Re: White Screen of death

I can now view my bills for me at least the issue appears to be fixed