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White Screen of death

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Community Gaffer
Community Gaffer
Posts: 3,461
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Registered: ‎29-09-2011

Re: White Screen of death


@Strat wrote:

I'll try again in the morning.

Let us know how that goes, please Smiley 


 

 Jono H
 Plusnet Community Manager
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Newbie
Posts: 2
Registered: ‎27-12-2018

Re: White Screen of death

Not fixed her but it's not the white screen if death anymore it's the message of death
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Rising Star
Posts: 54
Thanks: 11
Registered: ‎25-02-2013

Re: White Screen of death

Seems to be working for me now in Firefox only. It’s still very slow, but at least I can gain access
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Moderator
Moderator
Posts: 29,326
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Registered: ‎14-04-2007

Re: White Screen of death

@JonoH wrote:

Let us know how that goes, please Smiley 

@JonoH I successfully logged in to the portal this morning Smiley

 

Went to 'Billing' and received this:

Network error in billing.JPG



 Clicked 'Try Again' and after 30 odd seconds Billing page opened.

 

I closed down and restarted Firefox, Logged back into the Portal and subsequently Billing with the same results as above.

Customer and Forum Moderator. Windows 10 Firefox 76.0.1 (64-bit)

Life is tough enough without adding Linux into the mix.
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Community Gaffer
Community Gaffer
Posts: 3,461
Thanks: 5,789
Fixes: 116
Registered: ‎29-09-2011

Re: White Screen of death

What time @Strat?

 Jono H
 Plusnet Community Manager
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Moderator
Posts: 29,326
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Registered: ‎14-04-2007

Re: White Screen of death

@JonoH About 15 minutes ago.

Customer and Forum Moderator. Windows 10 Firefox 76.0.1 (64-bit)

Life is tough enough without adding Linux into the mix.
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Moderator
Moderator
Posts: 29,326
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Registered: ‎14-04-2007

Re: White Screen of death

I tried again at 12:22.

Same procedure and error message.

Finally opened Billing at 12:25.

Customer and Forum Moderator. Windows 10 Firefox 76.0.1 (64-bit)

Life is tough enough without adding Linux into the mix.
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Plusnet Help Team
Plusnet Help Team
Posts: 626
Thanks: 115
Fixes: 31
Registered: ‎06-08-2018

Re: White Screen of death

Hi @Strat,

We're currently unable to replicate the issue with any other customer and are looking for more examples. Now it has opened, let us know if anything changes.

If this post resolved your issue please click the 'This fixed my problem' button
 Lewis G
 Infrastructure Operations Professional
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Aspiring Pro
Posts: 273
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Registered: ‎31-07-2014

Re: White Screen of death

I logged into my account at about 14:10 hrs & the bills, calls & questions links all worked.

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Moderator
Moderator
Posts: 29,326
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Registered: ‎14-04-2007

Re: White Screen of death

I have noticed that my Firefox incurred a substantial update on the 29th of Jan and the error message I received in  my post  here was generated by the updated Firefox and could be a 'known problem'.

Customer and Forum Moderator. Windows 10 Firefox 76.0.1 (64-bit)

Life is tough enough without adding Linux into the mix.
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Community Gaffer
Community Gaffer
Posts: 5,424
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Registered: ‎04-04-2007

Re: White Screen of death

@Strat are you able to see if rolling back to the previous FF stops it happening?  I can't install your current version to try it atm.

Kelly Dorset
Broadband Service Manager
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Registered: ‎14-04-2007

Re: White Screen of death

@Kelly I rolled back to previous FF version and I just get the white screen below the links line with 'Logout' on the end.

 

Then I let FF update and tried again and the protocol error popped up on the white screen after clicking 'Billing'

Customer and Forum Moderator. Windows 10 Firefox 76.0.1 (64-bit)

Life is tough enough without adding Linux into the mix.
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Community Gaffer
Community Gaffer
Posts: 5,424
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Registered: ‎04-04-2007

Re: White Screen of death


@Strat wrote:

@Kelly I rolled back to previous FF version and I just get the white screen below the links line with 'Logout' on the end.

So you get the menu, but nothing beneath it? That's slightly different to what we were seeing earlier as the menu wasn't rendering either. Do the menu links do anything? If you grab the source of the page, does it look cut off? Could you save it and send it over? Sorry for the hassle with having to roll back. Do you have an antivirus or similar protection program running? If you try with that disabled, does it work?
Kelly Dorset
Broadband Service Manager
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Community Gaffer
Community Gaffer
Posts: 5,424
Thanks: 752
Fixes: 9
Registered: ‎04-04-2007

Re: White Screen of death

If you hit F12 when on the page with the white screen and look at the console tab, are there any interesting errors? You might need to refresh the page once the console tab is open to see any errors.

Kelly Dorset
Broadband Service Manager
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Posts: 29,326
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Registered: ‎14-04-2007

Re: White Screen of death

@Kelly

@Kelly wrote:

So you get the menu, but nothing beneath it?

Correct

Do the menu links do anything?

They all work as expected apart from the Billing one which throws up the Protocol error after half a minute or so.

I'm not familiar enough with HTML to judge the page source but I have attached it.

Disabling my Kaspersky Total Security makes no difference.

 

Suggestions please on how to send you the source page.

I tried copy and paste into a txt file but file attachment doesn't like it and zipping is unacceptable also.


 

Customer and Forum Moderator. Windows 10 Firefox 76.0.1 (64-bit)

Life is tough enough without adding Linux into the mix.