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White Screen of death

Community Gaffer
Community Gaffer
Posts: 5,381
Thanks: 712
Fixes: 6
Registered: ‎04-04-2007

Re: White Screen of death

I got a dev to try it out in the latest FF nightly, (v67) and it loaded there.  Hmm!  (pm'd you about the source file)

Kelly Dorset
Broadband Service Manager
mikejphillips
Dabbler
Posts: 22
Thanks: 3
Registered: ‎08-07-2015

Re: White Screen of death

Slow but working correctly on FF64.0.2 64bit.

Moderator
Moderator
Posts: 28,424
Thanks: 2,458
Fixes: 317
Registered: ‎14-04-2007

Re: White Screen of death

@Kelly

@Kelly wrote:

I got a dev to try it out in the latest FF nightly, (v67)

I am running Firefox Quantum 64 bit v65.0 and it tells me Firefox is up to date.

When I installed v64 it insisted in upgrading to v65 but I refused.


 

Customer and Forum Moderator. Windows 10 Firefox 69.0.3 (64-bit)

Life is tough enough without adding Linux into the mix.
BrightonRock
Pro
Posts: 321
Thanks: 97
Fixes: 7
Registered: ‎09-04-2016

Re: White Screen of death

I don't know if this is helpful.

There seems to be a problem with Firefox 65 on some but not all systems (mine works) which is mostly being discussed in relation to anti-virus packages. See https://www.ghacks.net/2019/02/01/mozilla-halts-firefox-65-distribution-on-windows/ The underlying issue is about access to https sites which makes me wonder if the Firefox issue - whatever it is - is also affecting @Strat access to Plusnet. I have no idea if it is the same problem.

That said, I haven't had problems accessing https sites with my Firefox 65.0 and can access my Plusnet account without a problem, albeit the process is very slow. But then, the Firefox problem (whatever it is) doesn't seem to affect my system.

isolarion72
Dabbler
Posts: 10
Thanks: 3
Registered: ‎27-01-2019

Re: White Screen of death

Still getting the white screen on Firefox. I haven't cleared my cache because it would create a great inconvenience to do so. Is there another solution?

In Chrome, with a cleared cache, on looking at 'recent calls' I got a white screen, then looked at 'itemised bills' and got this: "There has been an issue; please consult your system administrator",

then on the third attempt I got to see both itemised calls and recent calls.

 

I think you still have some issues to resolve.

 

mikejphillips
Dabbler
Posts: 22
Thanks: 3
Registered: ‎08-07-2015

Re: White Screen of death

iso - you do not need to clear all the cache, you can just select the Plusnets - worth a shot?.

Moderator
Moderator
Posts: 28,424
Thanks: 2,458
Fixes: 317
Registered: ‎14-04-2007

Re: White Screen of death

@BrightonRock Thanks for posting.

Having read the article I don't use Windows, Avast or AVG security products mentioned.

However that's not to say it won't cause problems elsewhere.

Customer and Forum Moderator. Windows 10 Firefox 69.0.3 (64-bit)

Life is tough enough without adding Linux into the mix.
isolarion72
Dabbler
Posts: 10
Thanks: 3
Registered: ‎27-01-2019

Re: White Screen of death

Thank you mikejphillips! Unfortunately, having selectively removed all traces of plusnet websites I still get the white screen on Firefox.

Very glad I've got Chrome to fall back on.

 

Moderator
Moderator
Posts: 28,424
Thanks: 2,458
Fixes: 317
Registered: ‎14-04-2007

Re: White Screen of death

@Kelly this was on the Console tab

An unbalanced tree was written using document.write() causing data from the network to be reparsed. For more information https://developer.mozilla.org/en/Optimizing_Your_Pages_for_Speculative_Parsing my.html:44
An unbalanced tree was written using document.write() causing data from the network to be reparsed. For more information https://developer.mozilla.org/en/Optimizing_Your_Pages_for_Speculative_Parsing cookie:1
Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://iac.plus.net/prgatewayweb/PRPCGateway. (Reason: CORS request did not succeed).[Learn More]

Customer and Forum Moderator. Windows 10 Firefox 69.0.3 (64-bit)

Life is tough enough without adding Linux into the mix.
jamesanstee
Rising Star
Posts: 528
Thanks: 15
Fixes: 2
Registered: ‎20-04-2012

Re: White Screen of death

The fix from last week did not last long can no longer view my bills again  this time im met with page not working ( Google chrome browser ) 

Plusnet Help Team
Plusnet Help Team
Posts: 438
Thanks: 62
Fixes: 36
Registered: ‎06-08-2018

Re: White Screen of death

Hi @jamesanstee

 

I believe we managed to roll out a fix on some accounts. However, this is still an open issue within the incident tracker and remains unresolved for the most part. Please be assured that we are still working hard to resolve this as quickly as possible.

 

If there is anything I can assist you with please let me know.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Satss
 Plusnet Help Team

Highlighted
DaveCW
Grafter
Posts: 37
Thanks: 9
Fixes: 1
Registered: ‎04-01-2019

Re: White Screen of death

I can now view my bills for me at least the issue appears to be fixed