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White Screen of death

rippedoffme
Grafter
Posts: 46
Thanks: 6
Registered: ‎07-09-2018

Re: White Screen of death

Me too. Just white screen no bill details

corringham
Pro
Posts: 311
Thanks: 183
Fixes: 2
Registered: ‎25-09-2015

Re: White Screen of death

For me the bill selector does  appear - after 30 minutes or so. This problem was reported months ago, but was dismissed variously as a need to clear cookies, using the "wrong" browser, or the need to log out and in again.

Highlighted
scotthatton
Dabbler
Posts: 10
Registered: ‎04-09-2015

Re: White Screen of death

I'm getting this too.  Most options under Member Centre get the white screen.  I've only been with Plusnet since Thursday.

I've tried 3 different laptops, 3 different browsers and 2 phones.

 

It worked before I went live.

Plusnet Help Team
Plusnet Help Team
Posts: 949
Thanks: 214
Fixes: 32
Registered: ‎11-01-2018

Re: White Screen of death

 

Hi All,

 

This is something we're aware of and working to resolve. In some cases, clearing cache/cookies does solve the issue.

 

In the interim, if there's anything we can do to assist (in terms of the information you're trying to locate), please just let us know.

 

We'll help where we can.

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
milesr3
Dabbler
Posts: 12
Thanks: 3
Fixes: 1
Registered: ‎07-12-2018

Re: White Screen of death

I just tried clearing cookies and cache in Chrome and IE on two different PCs and still cannot see any bills. I would like to download my current bill pdf.

rippedoffme
Grafter
Posts: 46
Thanks: 6
Registered: ‎07-09-2018

Re: White Screen of death

IS it anything to do with this maintenance?

"

Planned maintenance

Scheduled Maintenance
Posted 5 days ago
 
  •  

    What's the issue?

    Issue first occurred on : 16 January 2019 4:51 PM

    We will be performing routine maintenance and holding pages may be presented during the window of the 21 January 22:00 - 22 January 04:00

  •  

    How will this affect Website?

    Holding pages may be presented during the maintenance window.

  •  

    When will the next update be?

    21 January 10:00 PM

pseudonoise
Hooked
Posts: 7
Registered: ‎19-07-2016

Re: White Screen of death

Hi I have the same problem - I've had an ongoing billing problem since last September (line rental saver preventing bill generation) which has caused no end of problems. The only why of tracking progress (there is none ) is via the website (as phoning Plusnet takes forever and no one knows how to address the issue) and now this is broken. Very disappointed with the level of support and problem solving from Plusnet. Please add my username madboffin to this list.
Plusnet Help Team
Plusnet Help Team
Posts: 11,520
Thanks: 3,512
Fixes: 576
Registered: ‎21-04-2017

Re: White Screen of death

@pseudonoise, I've added your account details to the list of those affected by this issue. Apologies for the inconvenience this causes.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
ChasL
Hooked
Posts: 8
Registered: ‎20-08-2016

Re: White Screen of death

Please add me to the list as I can't see anything below the header when trying to view my bills. 

 

I replied to a previous topic here: https://community.plus.net/t5/My-Account-Billing/Cannot-view-my-bill-using-Chrome/td-p/1579115 with screen shots.

 

Another test I tried was with my iPad (4). Can't even log in using Chrome on that, says invalid password but it's not. Logged in with Safari but again when View Bills is clicked, the lower part of the screen remains blank.

 

Hope you get it fixed soon.

Chas

scotthatton
Dabbler
Posts: 10
Registered: ‎04-09-2015

Re: White Screen of death

maranello
Pro
Posts: 1,103
Thanks: 126
Fixes: 1
Registered: ‎11-01-2008

Re: White Screen of death

@Gandalf

Please could you add me to the list. I couldn't see my bill from home connection using  IE11 on Win10 laptop, or using Chrome browser on Android tablet. I was able to view using Chrome on work PC running Win 7

My other car isn't a Ferrari
Plusnet Help Team
Plusnet Help Team
Posts: 949
Thanks: 214
Fixes: 32
Registered: ‎11-01-2018

Re: White Screen of death

 

Hi @ChasL, @scotthatton, @maranello - All added.

 

Thanks

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
rippedoffme
Grafter
Posts: 46
Thanks: 6
Registered: ‎07-09-2018

Re: White Screen of death

Hi still getting white screen. Any solution yet?

Please add me to list if not already done.

Plusnet Help Team
Plusnet Help Team
Posts: 14,083
Thanks: 298
Fixes: 87
Registered: ‎27-04-2007

Re: White Screen of death

@rippedoffme We're still working on the issue, I've added your account ID to the problem notes. 

 

I'll do my best to make sure we add updates to this thread as soon as we have any. 

 

Adam 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
mikejphillips
Dabbler
Posts: 22
Thanks: 3
Registered: ‎08-07-2015

Re: White Screen of death

Me too! If someone can email me my January bill that would help - agent tried but no attachment to email.

 

Multiple browsers, caches (and kitchen floor) cleared.