White Screen of death
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White Screen of death
18-01-2019 9:02 AM
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I am trying to see various Pages of My Account not least the answer to a Question
However when I press "View open Questions" I just get a white screen. Only the Headings at the top are visible - and if I hover the Mouse over one the Drop Down associated with it comes into view but only the very top one and I assume the rest are hidden "behind" the White Screen
Yesterday I was sent an answer to my Question but the answer given on here said I have answered your Question - to access it Please click here which was a Link. When I pressed that Link it took me straight to the White Page so I still dont now what the answer is
However can someone tell me if only I have a problem or is everyone affected by this White Screen fault and if it is just me is there a way to fix this ? Please bear in mind I am a complete novice PC wise. I can use them but if a fix is suggested please allow for my " stupidity"
Many thanks Bamboozled
Re: White Screen of death
18-01-2019 9:38 AM - edited 18-01-2019 9:52 AM
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Hi Bamboozled
I've got the same on one of my accounts. Looking at the page source the rest of the page isn't actually loaded.
Edit: It appears to be everything below the top level.
Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: White Screen of death
18-01-2019 10:11 AM
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Same issue with trying to view my bill. I've tried it in three different browsers on two different PCs. The billing screen is not loading.
Re: White Screen of death
18-01-2019 10:34 AM - edited 18-01-2019 10:41 AM
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Hi and thanks for the replies above
Glad it is not just me - but seems to be a Plusnet issue.
Hope it gets fixed soon
Cheers again bamboozled
Re: White Screen of death
18-01-2019 11:21 AM
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I have no current questions but I can access all previous questions and my bills.
Re: White Screen of death
18-01-2019 11:34 AM
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I have the same issues can't view bills or questions. I have tried 3 browsers , my phone and ipad all the same problem. I have cleared all history cache and cookies all to no avail. PlusNet issue I think.
Re: White Screen of death
18-01-2019 11:49 AM
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Same - I'd like to see my bill, please!
Re: White Screen of death
18-01-2019 12:51 PM
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Further thanks to all people replying. It does concur that this seems to be a Plusnet issue
I am still awaiting an answer from them re a Bill query but when they replied it was via this Community Board but had a link saying Click here - which unfortunately took me to the White Screen so I am still no wiser !
Maybe try my Mobile Phone to access My Account
Thanks again all Bamboozled
Re: White Screen of death
18-01-2019 3:54 PM
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Hi @pjmarsh, @milesr3, @nitrams69, @beetnik, this issue has been raised to incident management team (under internal ref IMT-2619), @Bamboozled my colleague @Gandalf has added you to this already.
We will update you when you know more.
Re: White Screen of death
18-01-2019 3:57 PM
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Thanks for the update.
Re: White Screen of death
18-01-2019 7:25 PM
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Im getting the same thing was trying to pay my bill but just get the plain white screen can't even see my bills .
Re: White Screen of death
18-01-2019 7:44 PM
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Thanks for getting in touch @jamesanstee,
I have added your account to our internal incident management team pool for further investigation. (Under ref IMT-2619). As an alternative for now please call our Customer Support team on 0800 432 0200 to make a payment.
Thank you.
Re: White Screen of death
18-01-2019 8:46 PM
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Re: White Screen of death
19-01-2019 6:51 AM
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Mine was the same affect too.
Re: White Screen of death
19-01-2019 8:23 PM
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Thanks for letting us know @goldenfibre, apologies for any inconvenience this has been causing. I've made sure your account service ID has been added to the IMT ref Lauren mentioned earlier in the thread.
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