Where's my referral bonus
Re: Where's my referral bonus
Hi there @Stranger.
There are a few reasons as to why there may be a missing referral credit. The most common reasons for this are:
- The referred account being in a state of failed payment, which will result in the referral credit token being placed in a pending state, to be applied on the next invoice which is paid on time. In this case it would be back dated to you when they clear the invoice.
- Both parties referral and referee need to have active payment details on the account such as a direct debit or card registered.
- The other reason is the referred account being very new and having not been active long enough to generate a monthly invoice, which generates the referral credit token.
If you think there's still something amiss:
As I cannot request the information directly via the forums for security, I've sent a ticket to your account requesting further details HERE. Feel free to reply and then let us know here and we can continue to chase this for you.