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Where's my cashback?
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25-04-2019 5:46 PM
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Signed up via top cashback and the £40 cashback had tracked correctly however, even after the 6 weeks (over 7 now), it's still showing as pending. PN is listed as a faster payer but it's not looking that way to me. When is my cashback likely to proceed to confirmed and then payable?
Fixed! Go to the fix.
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Re: Where's my cashback?
25-04-2019 8:58 PM
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Hi there @Stranger,
If you have signed up via TopCahback, it is the affiliate themselves which handle the cashback being issued.
You would need to follow the steps below to raise a Transaction Query.
- Firstly, go to the Topcashback website and log into your TopCashBack account.
- Select 'Account', which can be found toward the top right of the website.
- Click on 'Customer care'.
- Select the 'View or lodge a claim' option.
Please ensure that you provide your Plusnet username and ensure that all information matches the information which we hold; otherwise, the cashback may be declined.
This is known as a transaction query, a process which can require up to 30 days for confirmation.
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29-04-2019 5:26 PM
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Thanks for the reply, it's now become payable 👍
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