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Where's my cashback?

FIXED
Stranger
Rising Star
Posts: 76
Thanks: 1
Fixes: 1
Registered: ‎09-05-2014

Where's my cashback?

Signed up via top cashback and the £40 cashback had tracked correctly however, even after the 6 weeks (over 7 now), it's still showing as pending. PN is listed as a faster payer but it's not looking that way to me. When is my cashback likely to proceed to confirmed and then payable?
2 REPLIES 2
Optimatts
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 442
Fixes: 19
Registered: ‎25-09-2018

Re: Where's my cashback?

Hi there @Stranger,

If you have signed up via TopCahback, it is the affiliate themselves which handle the cashback being issued.

You would need to follow the steps below to raise a Transaction Query.

 

  • Firstly, go to the Topcashback website and log into your TopCashBack account.
  • Select 'Account', which can be found toward the top right of the website.
  • Click on 'Customer care'.
  • Select the 'View or lodge a claim' option.

Please ensure that you provide your Plusnet username and ensure that all information matches the information which we hold; otherwise, the cashback may be declined.

This is known as a transaction query, a process which can require up to 30 days for confirmation.

Stranger
Rising Star
Posts: 76
Thanks: 1
Fixes: 1
Registered: ‎09-05-2014

Re: Where's my cashback?

Fix
Thanks for the reply, it's now become payable 👍