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Where is the member centre?

FIXED
alangauld
Newbie
Posts: 3
Registered: ‎07-11-2018

Where is the member centre?

How do you find the Member Center?

I went to the home page and the support pages and counld find nothing?

 

Moderator's note by Adie (Dvorak) changed topic title.

7 REPLIES 7
jab1
Aspiring Legend
Posts: 11,262
Thanks: 3,693
Fixes: 136
Registered: ‎24-02-2012

Re: How do you view open questions?

@alangauld Click on the 'Broadband, phone and TV' option in the drop-down which appears when you hover over the 'My Account' tab at the top of the page.

John
dvorak
Moderator
Moderator
Posts: 28,423
Thanks: 6,253
Fixes: 1,453
Registered: ‎11-01-2008

Re: How do you view open questions?


Moderators Note


Posts split from old topic and move to more appropriate board.  


 

Customer / Moderator
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If it fixed it click 'This fixed my problem'
alangauld
Newbie
Posts: 3
Registered: ‎07-11-2018

Re: How do you view open questions?

Thanks, I got there.

But it seems the latest update has removed the Useful links box, including all links to questions.

How stupid is that?! I had to ask an online chat for a status update.

SpendLessTime
Aspiring Hero
Posts: 2,943
Thanks: 897
Fixes: 84
Registered: ‎21-09-2009

Re: How do you view open questions?

Fix

@alangauld

A work around is to log into the new style Members Centre and once that is done then paste this link into the address bar ()or a new tab)

https://www.plus.net/wizard/?p=search to bring up the ticket wizard search page

SpendLessTime
Aspiring Hero
Posts: 2,943
Thanks: 897
Fixes: 84
Registered: ‎21-09-2009

Re: How do you view open questions?

And now Plusnet have responded and added the ticket wizard to the Members Centre.

Go to "Manage Account" and then click on "Help Assistant". The ticket wizard is then one of the options available to you under "Your Questions"

More details at https://community.plus.net/t5/Plusnet-Feedback/New-website-total-rubbish/m-p/1586648#M83012

 

alangauld
Newbie
Posts: 3
Registered: ‎07-11-2018

Re: How do you view open questions?

Hooray, it works. Not entirely intuitive but a lot better.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,288
Thanks: 9,206
Fixes: 1,478
Registered: ‎21-04-2017

Re: How do you view open questions?

Hi there.

Sorry for the issues you've been having trying to find the your questions/tickets.

In addition to @SpendLessTime's reply if you know the ticket ID, this link could come in handy: https://www.plus.net/wizard/?p=view_question&id= you'd just need to add the ID to the end of it.

Hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team