Where is my router and order?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Where is my router and order?
Where is my router and order?
20-01-2013 2:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I even had issues within the first 5 mins after signing up and spent an hour trying to get things resolved...Now reading many people with speed issues (the reason why I switched from BT to PlusNet) am kinda losing faith here...
Re: Where is my router and order?
20-01-2013 2:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm sorry to hear that you've not had much luck with your orders so far. I've had a quick look into this for you and it appears that the order has got stuck in processing.
I'll get this order kicked into action for you and you'll receive an email once the order has been acknowledged by BT Wholesale who will confirm the appointment date for you.
I can see that you've selected to have this sorted ASAP - So I'll book it with the soonest available appointment, should this not be suitable for you our Order Updates team are available Monday to Saturday on 0800 432 0200
I've also manually placed the order for your router to ensure that you receive this before the appointment
Apologies for any inconvenience caused by this.
Regards,
Matt
Re: Where is my router and order?
20-01-2013 3:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Oh well heres hoping my internet speeds aren't as low as 1mb as others have been experiencing...
Re: Where is my router and order?
20-01-2013 3:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yes, it is a shame that you've had to do that.
I'll get someone to look into this for you tomorrow to find out why we weren't alerted about the order failing to be raised.
You should have received some notifications from myself regarding the order.
Hope you enjoy the rest of your day,
Regards,
Matt
Re: Where is my router and order?
21-01-2013 12:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Really sorry about that, our provisioning team are on this for you though it looks like the delay was down to system problems between ourselves and our supplier. We'll do our best to make sure things get done quickly from here.
Plusnet taking soo long BT now taking another months money!!!
26-01-2013 9:21 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Plusnet taking soo long BT now taking another months money!!!
26-01-2013 9:33 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I cannot afford to pay BT another months worth not sure what to do...
WOW just fucking WOW! On the phone 17mins then line goes dead wtf?! Seriously this is friggin joke.
Re: Where is my router and order?
26-01-2013 9:47 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
this delay has now resulted in BT sending me another bill now for over £41 and now ill have to pay them again which I cant do.
Re: Where is my router and order?
26-01-2013 9:56 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Where is my router and order?
26-01-2013 10:04 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
two topics on the same subject merged.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Where is my router and order?
26-01-2013 10:09 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I would highly appreciate it if PlusNet could compensate me for their error please in this as if I had not chased up on where my order was it would still have been in limbo...
Re: Where is my router and order?
26-01-2013 10:30 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You're still paying another part of the BT empire - BT Retail (at a guess) and trying to move to a 3rd part (PlusNet).
I'm sure if you end up being out of pocket it will be resolved satisfactorily, but surely the question is - why should you have the hassle?
As the politicians are fond of saying, it's time for someone to "get a grip" (and no excuses about OFCOM rules etc. please )
Re: Where is my router and order?
26-01-2013 2:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
How this company has won awards for customer service is beyond me. Stay away from this company! YOU HAVE BEEN WARNED.
Re: Where is my router and order?
26-01-2013 2:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
In any case I had more luck speaking to BT about my situation than PlusNet, I have no reason to speak to PlusNet once this issue gets resolved and my speeds are of satisfactory speeds in any case I will probably call up PlusNet on Monday to see about this fiasco.
I know one thing no way in hell will I be recommending plusnet to anyone just to save being put in an embarrassing situation if things go wrong for friends or relatives.
Re: Where is my router and order?
28-01-2013 10:42 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry to hear of your situation, I've got our provisioning team picking this up and I'll look to get this resolved ASAP for you.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Where is my router and order?