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Still waiting for an email from the billing team - promised in a chat session last week
I am really sorry that you are still waiting for a response regarding your refund. I understand that this is extremely frustrating for you.
I can see that the ticket here is with our Billing Team, I would advise that they are working through their workflow and will respond to you as soon as they can.
I do apologise for the inconvenience that this is causing.