Where is my refund

[#1]

Still waiting for an email from the billing team - promised in a chat session last week

[#2]

Hi @Kennie

I am really sorry that you are still waiting for a response regarding your refund. I understand that this is extremely frustrating for you.

I can see that the ticket here is with our Billing Team, I would advise that they are working through their workflow and will respond to you as soon as they can.

I do apologise for the inconvenience that this is causing.