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Where is my refund

Kennie
Interested
Posts: 1
Registered: ‎30-10-2018

Where is my refund

Still waiting for an email from the billing team - promised in a chat session last week

1 REPLY 1
Warwick
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 594
Fixes: 29
Registered: ‎06-08-2018

Re: Where is my refund

Hi @Kennie

 

I am really sorry that you are still waiting for a response regarding your refund. I understand that this is extremely frustrating for you.

 

I can see that the ticket here is with our Billing Team, I would advise that they are working through their workflow and will respond to you as soon as they can.

 

I do apologise for the inconvenience that this is causing.