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Where is my refund?

FIXED
zen135
Dabbler
Posts: 12
Registered: ‎11-11-2014

Where is my refund?

Hello,

I cancelled my Plusnet order on 6th Aug (ordered the same day earlier), but I've still not received a refund of the £185 for the line rental paid in advance, despite calling thrice to sort this issue.

Please check Question 131516371 for the details. The operator told me then that he didn't have the authority to refund that amount, and that he would  refer it to another department.

Could you please sort this out asap?

Thank you.

2 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,680
Thanks: 665
Fixes: 166
Registered: ‎05-04-2007

Re: Where is my refund?

Fix

This was refunded earlier today and should be back with you in a few days.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
zen135
Dabbler
Posts: 12
Registered: ‎11-11-2014

Re: Where is my refund?

Okay, thank you Chris.