Where is my fibre and phone line, I ordered 18 days ago on 4/10/18

[#1]

Hi,

 Still not received confirmation of my fibre broadband service. I did post code checker and plusnet said fibre on the openreach was available in my post code. Initial set up of £32 has been taken and my direct debit set up. Status is currently awaiting confirmation. If your post code checker is wrong and openreach is not available from the nearest cabinet to my address then I want to know now. Otherwise my current provider talktalk is due to roll me over to a more expensive monthly charge. Can you confirm I will be getting fibre or not, if not then you should cancel my account and refund me my set up fee.

[#2]

Hello @tipu65

I am sorry to hear you have not received any updates regarding your order for a long period of time.

I can see my colleague worked on your account earlier today, they left a ticket on your account which you can view by Clicking Here

If you need any further assistance, feel free to ask. Thank you.