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Where is my cashback email

Lmc017
Newbie
Posts: 1
Registered: ‎19-01-2019

Where is my cashback email

Hi there, I’ve been connected for more than 10 days and have yet to receive my cashback email. Also I’m not receiving my minimum speed
1 REPLY 1
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,141
Thanks: 998
Fixes: 403
Registered: ‎01-01-2012

Re: Where is my cashback email

Thanks for getting in touch.

I'm sorry to hear you haven't received your cashback e-mail yet. I've sent an e-mail to the relevant team to chase this up for you and we'll update you as soon as we know more.

With regards to the speeds our tests are showing these are low but we can't see any cause of this.

So we can investigate further can you report a fault here and let us know once you've done this?

 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team