Where is my August bill? Staff input please.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Where is my August bill? Staff input please.
Where is my August bill? Staff input please.
15-08-2019 2:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I recontracted a couple of weeks ago but have not received my bill for this month which has always been on time in the past.
I don't want this to escalate into a huge issue as others on the forum appear to have suffered, so could a member of staff please investigate and confirm when the bill will be issued.
Thank you.
Re: Where is my August bill? Staff input please.
15-08-2019 2:29 PM - edited 15-08-2019 2:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
As I understand it those who have not received a bill for many months have been told that when/if Plusnet get their billing system sorted these customers will only be back billed for 3 months. That would not cause me any sort of adverse issue.
Mind you being referred to a debt collection agency for not paying a fictitious bill would be another matter altogether!
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Where is my August bill? Staff input please.
15-08-2019 8:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @act123, I'm sorry to hear that your invoice doesn't look to have generated when you usually expect it to. I've looked into your account and can't see any obvious signs why this might be however I've placed a ticket on your account which can be seen here with steps on how I'll be finding out for you. I'll be in touch once I hear back tomorrow with an update for you.
Re: Where is my August bill? Staff input please.
15-08-2019 8:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Where is my August bill? Staff input please.
16-08-2019 3:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Where is my August bill? Staff input please.
16-08-2019 3:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Where is my August bill? Staff input please.
16-08-2019 3:42 PM - edited 16-08-2019 3:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You're very welcome @act123. If there's anything we can help you with moving forwards then please don't hesitate to get back in touch.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Where is my August bill? Staff input please.