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Where is my £75 Cashback Cheque?

browntownfm
Newbie
Posts: 1
Registered: ‎14-11-2016

Where is my £75 Cashback Cheque?

Cashback was confirmed to my email on the 29th of September.

 

Nothing. Still waiting for the cheque through the post.

Have followed this up more than 3 times with support on chat and over the phone and no resolution.

Also, broadband speed is diabolical despite changes to wifi channels etc.

 

Plusnet needs to start proving they're not a joke BT Subsidary or I'm off.

 

2 REPLIES
Minivanman
Seasoned Hero
Posts: 6,016
Thanks: 1,595
Fixes: 1
Registered: ‎04-11-2014

Re: Where is my £75 Cashback Cheque?

Small claims court?

Not an easy crowd to deal with at times (tell me about it) but that's because they are a 'piggy in the middle' company.

I know where I am, I've been lost here before.
Plusnet Staff
Plusnet Staff
Posts: 2,155
Thanks: 374
Fixes: 117
Registered: ‎22-08-2015

Re: Where is my £75 Cashback Cheque?

Welcome to the forums @browntownfm and I am sorry to hear that you haven't received your cash back yet.

I will be happy to look into your account tomorrow morning. In case I can't locate it from your forum username, please can you private message me your account username?

 

[Edit]

@browntownfm Looking into your account, our Marketing team have asked you to confirm your full address. Please can you respond to this ticket and we'll chase it up.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff