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Where can I see credit promised by customer service?

FIXED
act123
Grafter
Posts: 26
Thanks: 2
Registered: ‎01-08-2016

Where can I see credit promised by customer service?

I was promised a bill credit today due to an error on my bill.  I was told it would be reflected when the direct debit is taken, which I want to ensure, as it's a bill for 3 months (due to the much-discussed billing issues) and also omitted discounts that should have been there so is much larger than normal.  

Where can I see a credit applied by Plusnet please?  It's not in 'view your payments'.  

Thanks.  

5 REPLIES 5
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,569
Thanks: 6,069
Fixes: 1,016
Registered: ‎21-04-2017

Re: Where can I see credit promised by customer service?

Thanks for getting in touch @act123 I'm sorry to see you've had issues with your bills. Unfortunately as far as I'm aware and have seen, credits don't show up in your account online. They'd just reflect on the appropriate bill itself.

I've checked this though and I can see the agreed credits are stacked up on your account but won't come off any outstanding balance that's currently pending via a direct debit, they'll come off the next bill to be generated.

Apologies for the inconvenience we've caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
act123
Grafter
Posts: 26
Thanks: 2
Registered: ‎01-08-2016

Re: Where can I see credit promised by customer service?

Thanks @Gandalf - I've had notification of the £40 credit now, split 17+6+17.  Thanks again if you pushed the last two through.  

I started another thread re the direct debit at https://community.plus.net/t5/My-Account-Billing/Bill-credits-and-direct-debit-staff-input-please/td...

Could you let me have your thoughts on that please and is there anything you can do?

 

 

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,569
Thanks: 6,069
Fixes: 1,016
Registered: ‎21-04-2017

Re: Where can I see credit promised by customer service?

Fix

No problem @act123 

I've had notification of the £40 credit now, split 17+6+17.  Thanks again if you pushed the last two through.  

That's good to see. I don't want to take all the credit (Pun not intended :D). I just nudged my manager towards the outstanding credits to approve them as they were awaiting manager approval in the system.

I started another thread re the direct debit at https://community.plus.net/t5/My-Account-Billing/Bill-credits-and-direct-debit-staff-input-please/td...

Could you let me have your thoughts on that please and is there anything you can do?

Happy to take a look, will head on over there soon.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
act123
Grafter
Posts: 26
Thanks: 2
Registered: ‎01-08-2016

Re: Where can I see credit promised by customer service?

Thanks again @Gandalf, I'll look out for your reply on my other thread.  

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,569
Thanks: 6,069
Fixes: 1,016
Registered: ‎21-04-2017

Re: Where can I see credit promised by customer service?

No problem, I've added a reply there now

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team