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When the contract is ending and there is no warning

FIXED
amimandami
Dabbler
Posts: 15
Registered: 20-02-2016

When the contract is ending and there is no warning

I started a contract with Plusnet in December 2015; I paid upfront for the line, and then  £2.5/month for the Internet. I also have some landline phone connection (I have a phone which is not connected ...I don't used such thing, and I haven't got time to connect it).

One week ago I paid upfront for the line for the next year, 2017 and today I got a message saying:

We'll soon be taking a payment of £9.41 for your service. This will leave
your account on or after 04/01/2017. 

Why £9.41 ? what happened with the £2.5 ?

 

 

 

 

 

13 REPLIES
Community Veteran
Posts: 1,442
Thanks: 229
Fixes: 31
Registered: 13-08-2015

Re: Plusnet tries to cheat me ...AGAIN

The £2.50 a month deal would have been for a 12 month period, then you revert to the normal price!

 

Have you read the terms and conditions of the deal you signed up for? It does not sound like it.

MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Plusnet tries to cheat me ...AGAIN

Looks like your contract has expired.

The contract has clearly been provided when you signed up with us, there's a link to this for you here.

 

About your order
================
Broadband package: Unlimited
Phone package: Line Only
Contract: 12 month contract
Hardware: Plusnet wireless router
Add-Ons: Plusnet Protect

Your first payment will be: £195.37* - See more detail at http://www.plus.net/mybill
Each month you'll pay: £2.50* - for the first 12 months £9.99* - from month 13.

 

Are you ok to advise where you feel we lied to you?

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
amimandami
Dabbler
Posts: 15
Registered: 20-02-2016

Re: when the contract is ending

I doubled checked and sadly for me you are right.

Could someone point me to the right direction to  end this payment to Plusnet of 9.9.

MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Plusnet tries to cheat me ...AGAIN

Fix

Well it might be worth having a chat with our Customer Options team to see what they can offer first on 08000132632.

Matty

 

EDIT: Looks like you've edited your post. I feel like we were very clear with the contract here, apologies if there's been any other issues. The number above is for cancellations if that's what you're after.

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
RJM
Rising Star
Posts: 168
Thanks: 16
Registered: 28-01-2013

Re: Plusnet tries to cheat me ...AGAIN

I thought an apology might have appeared from the "OP"?

amimandami
Dabbler
Posts: 15
Registered: 20-02-2016

When the contract is ending and there is no warning

Sadly, I left for Holidays and I'll come back on 11th/01. In other words the line is not used up to 11th January 2017.

I received a message about the line rental (which it is already paid in advance):

 

Your Line Rental Saver contract will finish soon

Your Line Rental Saver contract is due to expire on 28/12/2016. If you'd like to to continue saving money on your line rental after that date, you can renew at: http://www.plus.net/rentalsaver/

 

but nothing about the contract (not that you had any obligations to send such a reminder to your customers; it just gives a better image about your network.)

amimandami
Dabbler
Posts: 15
Registered: 20-02-2016

Re: Plusnet tries to cheat me ...AGAIN

You're absolutely right.

Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Plusnet tries to cheat me ...AGAIN

So - if instead of charging you £9.99 they had charged you nothing and cancelled your broadband you would have been happy

amimandami
Dabbler
Posts: 15
Registered: 20-02-2016

When the contract is ending and there is no warning

That's right; or at least receiving a warning message (in the same way as for the line rental).

Please, take into account that I left my apartment on 20th/12 and I'll come back on 10th/01.

Moderator's note by Dick (Strat): Full quote of preceding post removed as per Forum rules

Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Plusnet tries to cheat me ...AGAIN

What has that got to do with it

RJM
Rising Star
Posts: 168
Thanks: 16
Registered: 28-01-2013

Re: Plusnet tries to cheat me ...AGAIN

 
Maybe, you should have read of what happens when your contract ends.
 
Good luck with your new supplier.
Browni
Aspiring Hero
Posts: 2,178
Thanks: 746
Fixes: 45
Registered: 02-03-2016

Re: Plusnet tries to cheat me ...AGAIN

I'm waiting for the question "What the heck is a cease order?"

Watch this thread lol
I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
Plusnet Help Team
Plusnet Help Team
Posts: 4,208
Thanks: 848
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Registered: 25-03-2015

Re: Plusnet tries to cheat me ...AGAIN


amimandami wrote:
having to pay for a service even though there is no contract.

Just to clarify, there was a 12 month minimum term on your contract.

The sales offer you signed up to entitled you to 12 months of discounted rate broadband.

There's is still a contract, however you have fulfilled the minimum term of the contract, therefore there would no longer be any early termination fees if you were to cancel at this stage.

Please note, depending on how the services are ceased/moved away from us, a cessation charge may be applicable. More information on the cessation charge and when it is applicable can be found Here.

 

As Matty has mentioned previously, if you'd like to sign up to a new contract with a new minimum term at a new discounted rate, it would be best to give our Customer Options Team a call on 0800 013 2632

 

I hope this clears things up.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team