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When should a new referal appear in My referals

garyvine
Newbie
Posts: 8
Registered: ‎10-02-2011

When should a new referal appear in My referals

I recently referred a friend of mine who has now had plusnet phone since just before xmas and is waiting for fibre to be installed shortly.
When should I expect to see details of the referral on my account?

3 REPLIES
epickering
Newbie
Posts: 6
Registered: ‎07-12-2011

Re: When should a new referal appear in My referals

Hi fttcgary.
As long as your friend has provided us with your username on signup, you should receive your referrals 30 days after their service has been activated.
Hope this helps!
gofaster
Rising Star
Posts: 367
Thanks: 12
Registered: ‎01-08-2007

Re: When should a new referal appear in My referals

... but the referral value for the broadband will be £0.00 of course due to the current problems.
It is OK though as these problems will be fixed by the end of December at the latest.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: When should a new referal appear in My referals

We've not made any promises with regards to a fix date.
you can track the progress of how we're getting on with this problem here http://community.plus.net/forum/index.php/topic,119500.96.html
Chris Pettitt
Cloud Environments Engineer