When does the 12 month contract start and end?

[#1]

Plusnet Unlimited Broadband and Line Rental

When does the 12 month contract start and end?

1. 365 days from the day I paid?

2. 365 days from the day the the service start?

3. Last day of the 12th month?

Thanks!

[#2 · Accepted solution]

It starts on the day your first service 'goes live' and ends at the end of the twelve-month period, i.e. if your broadband goes live on 15th May and your phone on the 16th May, your contract is considered to have started on the 15th (they'll give you a one-day credit on  your phone bill), and the last day of your contract will be 14th May next year.

This is based on personal experience of what the T&Cs were some two and a half years ago when I joined, but I doubt they've changed in this regard.

[#3]

Hi @Job_CF, I can confirm that the information that @Jonpe has given is still correct.

Also, if you click on the product change tool on the member centre, it will show you when your contract ends for your current products. Here is the direct link to the relevant page.

[#4]

Jonpe
Thank you for your comprehensive reply.

EmilyD
Thank you for the confirmation