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When does my contract end?

alexemmaburns
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Registered: 16-02-2016

When does my contract end?

Hi I just wondered if you could tel me when my contract finishes please? I have found a deal with virgin that costs the same as I am paying you now for 12 months for up to 50mb fibre and I am interested in taking them up on it.  Also how much would it cost to buy out of my contract (if too much I will wait until contract ends before moving)
Kind Regards
Alex Burns
8 REPLIES
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Re: When does my contract end?

Have a look at Accounts Summary - needs you to login.
Is there a line that give a figure upon cancellation?
You may be charged a £30 cessation fee for moving to Virgin.

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alexemmaburns
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Registered: 16-02-2016

Re: When does my contract end?

Thanks Mav yeahi see that now £64.90 to cancel broadband and £30 to cancel phone it doesn't say when the contract ends though?
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Re: When does my contract end?

alexemmaburns
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Posts: 197
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Registered: 16-02-2016

Re: When does my contract end?

Thanks oldjim I only have 5 months left so as well waiting until that's finished then I can't be charged a cessation fee out of contract Wink
Community Veteran
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Re: When does my contract end?

The £30 cancelation fee will apply if you move away from a BT Openreach supplied product.
alexemmaburns
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Registered: 16-02-2016

Re: When does my contract end?

I want to move to virgin, but once in out of contract I don't see why I would have to pay anything? I would have to still be in contract for them to charge me any cancellation fee surely?
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Re: When does my contract end?

It's the cost of disconnecting from the BT equipment and connecting to the Virgin equipment. There is no charge if you are migrating from one BT reseller to another  Smiley
I've also heard of customers losing their phone number as well
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alexemmaburns
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Posts: 197
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Registered: 16-02-2016

Re: When does my contract end?

I lost my phone number when going from talk talk to plusnet although I wish I had gone to virgin instead