When does my contract end
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When does my contract end
11-08-2018 1:00 PM
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Could someone tell me when my broadband contract ends.
Re: When does my contract end
11-08-2018 1:51 PM
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Re: When does my contract end
11-08-2018 1:55 PM
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Hello
I can see you called us today. Did you get the information you were after, or would you like any further assistance?
Re: When does my contract end
11-08-2018 1:58 PM
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The information is in the account portal, but not easy to find:
Account summary > upgrade > change my products
You should then be able to view the remaining time left on your current contract.
Re: When does my contract end
11-08-2018 7:26 PM
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I haven't called today but I did go on live chat to see about an upgrade and I also asked about my contract and I was told it's just ended. Would you be able to confirm this as I've been given the wrong information from live chat in the past.
Re: When does my contract end
12-08-2018 10:55 AM
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Hi @curtains,
Thanks for getting in touch. I can see that you've discussed this with our Customer Options Team and that a recontract offer has been provided. If you would like to discuss this further, please contact one of my colleagues on 0800 328 4624 and they'll be happy to answer the question you've raised during your most recent contact.
Best wishes,
Dave
Re: When does my contract end
12-08-2018 12:07 PM
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@curtains Things are improving; if you look at the current BB products on offer, PN now list "End of contract reminder and account review" as one of their selling points. I.e. no need to call us, we'll call you.
Re: When does my contract end
13-08-2018 9:03 AM
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Yes I've seen that they've opened a ticket for me and it says my contract have ended. I'm just waiting to see if they can better the fibre broadband upgrade deal.
Re: When does my contract end
13-08-2018 1:13 PM
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I'd recommend giving our customer options guys a call either on the number Dave has advised of above or on 0800 013 2632. Alternatively we'll be happy to arrange a call back if its easier?
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