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When does my contract end?

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Rising Star
Posts: 383
Thanks: 11
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Registered: ‎28-07-2013

When does my contract end?

HI all

 

I took PN phone on 7.7.15 and I was given a discount on BB for about £2.50 a month. Would my contract end for both on 6.7.16 (i.e. a day before the year ends)?

And if was to leave, when would I need to let PN know? - Not that I wish to do so; Ive had great service since I signed up back in 2013.

 

Also what kind of discounts can I expect if I was to continue being a customer? - would my prices stay the same or would I be able to get BB for free?

 

Thanks in advance.

9 REPLIES 9
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Aspiring Pro
Posts: 687
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Registered: ‎01-08-2011

Re: When does my contract end?

You have to phone Customer options team for that 0800 731 7512

https://www.flickr.com/photos/james_bingham/
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Rising Star
Posts: 383
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Registered: ‎28-07-2013

Re: When does my contract end?

Do you know roughly what kind of discounts I can expect?

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Aspiring Pro
Posts: 687
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Registered: ‎01-08-2011

Re: When does my contract end?

You would have to phone themSmiley

https://www.flickr.com/photos/james_bingham/
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Community Veteran
Posts: 2,225
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Registered: ‎13-08-2015

Re: When does my contract end?

Are you sure you signed up for an annual contract? I thought they liked you to sign up for 2 years?

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Aspiring Hero
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Registered: ‎21-09-2009

Re: When does my contract end?

Fix

@Cagney1994

 

The deals you can get depend upon who answers the phone or if you have found an offer elsewhere and ask them to try and match it. Look for offers on sites like Thinkbroadband.com  who tend to track offers across the board.

 

But whatever you do, do not tell Plusnet you are calling to leave. Say you are thinking of leaving and what can they do. If you don't like their offer, just say you need to think about things.

 

And then go elsewhere. The new supplier will organise with Plusnet to transfer your services. You do not give Plusnet notice nor do you need to talk to them to leave. 

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Rising Star
Posts: 383
Thanks: 11
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Registered: ‎28-07-2013

Re: When does my contract end?

@Mustrum: The one I took out last year was a 12-month one.

 

 

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Grafter
Posts: 36
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Registered: ‎06-06-2013

Re: When does my contract end?

It'll depend on the type of broadband. Standard ADSL would usually be 12 months and Fibre at 18 months, however I'm sure on regrades/contract renewals it's 24 months now. I only know as my mother had to renew for 24 months for a deal. They're all different though and depend on who you speak to, what deals you've seen elsewhere etc. Either way, plusnet is very competitive.

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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 541
Fixes: 20
Registered: ‎02-03-2015

Re: When does my contract end?

Hi,

I have placed all the information that you are requiring on your online account through ticket reference 125922004.

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Rising Star
Posts: 383
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Registered: ‎28-07-2013

Re: When does my contract end?

Cheers Ben Smiley