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When do I start to pay for an upgrade?

KB_30
Newbie
Posts: 1
Registered: ‎15-01-2023

When do I start to pay for an upgrade?

I’m looking to upgrade to a new and faster deal, but my bill is due in 8 days (23rd) by direct debit. If I order today(15th)  - when will I start to pay for the upgrade? I’m just worried about paying two lumps of money within a couple of weeks.

I asked on the chat but I didn’t quite get what the adviser meant! 
Thanks for any help anyone can give.

2 REPLIES 2
Townman
Superuser
Superuser
Posts: 22,725
Thanks: 9,446
Fixes: 151
Registered: ‎22-08-2007

Re: When do I start to pay for an upgrade?

All depends on the upgrade.

Some happen on the billing date, others happen when they happen (for example upgrade to FTTP).

Generally bills will be prorate in the billing period - leading to a (sometimes) complex set of adjustment charges.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
Legend
Posts: 16,614
Thanks: 5,227
Fixes: 245
Registered: ‎24-02-2012

Re: When do I start to pay for an upgrade?

@KB_30 You will be billed for the upgraded service on your next monthly bill after it goes live, but that invoice may be a little confusing as it will have (possibly) two pro-rota charges - one for the old rate whilst you are on the lower package, and one for the period covered by that invoice at the new rate.

@Townman beat me to it, with a better explanation.

John