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When can I start an order?

Nyxanna
Grafter
Posts: 46
Registered: 16-05-2013

When can I start an order?

My contract apparently ends on 23 November.
If I change service too early I would get charged cancellation fees.
Now my question is, can I complete an order with another company before this date as long they do not disconnect Plusnet before 23 November?
6 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: When can I start an order?

Sorry that you want to leave, is there anything we can do to keep you as a customer?
The question you're asking would be best directed at your new ISP as they can request the date the order completes.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Nyxanna
Grafter
Posts: 46
Registered: 16-05-2013

Re: When can I start an order?

I would have preferred to stay with Plusnet but I was told on the phone that Plusnet is not able to downgrade my fibre to normal broadband and I definitely can not keep the fibre.
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: When can I start an order?

So we said that we couldn't regrade you back to ADSL and keep you as a customer?
If this is the case, then it's incorrect so I will feed this back.
If you're happy to stay with us for ADSL and recontract, then feel free to let me know at your convenience Smiley
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Nyxanna
Grafter
Posts: 46
Registered: 16-05-2013

Re: When can I start an order?

I am definitely happy to stay with Plusnet if you can confirm the following.

  • I can get the offer of 'Unlimited Broadband & calls' which would cost £1.50 for the first 12 months and £9.99 afterwards.
  • I can keep my current Plusnet router 'Technicolor TG582n and avoid the £5.99 P&P charge.

  • I can receive £70 cashback as advertised.

  • I can pay £155.88 for the Line Rental Saver for the first year.


There should be no additional costs and I should be able to start paying paying only the broadband fee of £1.50 and the one-off cost of £155.88 whenever you complete the order.
Hopefully I understood everything correctly. If you can confirm this then I would love to stay with Plusnet.
Nyxanna
Grafter
Posts: 46
Registered: 16-05-2013

Re: When can I start an order?

Please ignore the above post as I have changed my mind.
I decided to keep the fibre as long I can switch to the Unlimited Fibre Broadband and calls package. This includes the first 6 months being free and £14.99 for the remaining 12 months. I plan on paying for the Line Rental Saver.
I also understand that this would start a new 18 month contract.
I will call Plusnet again tomorrow and see if I can get this offer.
Community Veteran
Posts: 6,337
Thanks: 481
Fixes: 43
Registered: 30-07-2007

Re: When can I start an order?

Quote
I plan on paying for the Line Rental Saver.
Be careful, taking LRS removes the free E & W call package.