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When can I order fibre?

Community Veteran
Posts: 6,773
Thanks: 258
Fixes: 21
Registered: ‎16-02-2009

When can I order fibre?

My number is now showing as active from 30/9 on the bt checker, but the pn one just offers me adsl.
So when can I place the order for fibre given that there is a delay before a visit?
My billing date is 23rd so really want to get it ordered by 22/9 for activation by 30/9
3 REPLIES
Mattz0r
Rising Star
Posts: 620
Fixes: 1
Registered: ‎21-07-2010

Re: When can I order fibre?

Hello Hairy Biker,
As much as we'd love to be able to order it for you for when the service goes live, it's not possible for the order to be placed until the technology has been confirmed to be ready for service.
The dates shown on the availability checker are subject to change. Therefore, we can never guarantee that these dates are set in stone.
Our suppliers will also prevent us from doing any Fibre orders until the service is confirmed to be ready.
I hope this helps,
Regards,
Matt
Community Veteran
Posts: 6,773
Thanks: 258
Fixes: 21
Registered: ‎16-02-2009

Re: When can I order fibre?

So its another wait and see.
Mattz0r
Rising Star
Posts: 620
Fixes: 1
Registered: ‎21-07-2010

Re: When can I order fibre?

Seems to be a common thing at the moment.
Fingers crossed, everything will go smoothly for you. Just to let you know, the average lead time for an engineer to install the service is round about 10 working days, depending on the area.
Regards,
Matt