When can I leave plusnet?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: When can I leave plusnet?
When can I leave plusnet?
08-09-2015 10:32 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My account information is showing 2 dates for completed/activated, 20/11/2014 for product, unlimited & line only and 19/12/2014 for product, Unlimited Broadband.
I also made the one-off payment for 12 months line rental but can't find any dates for that.
Re: When can I leave plusnet?
08-09-2015 11:55 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: When can I leave plusnet?
08-09-2015 1:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Reasons for move:
When the contract ends our monthly charge will go up considerably.
I am also quite disappointed with the much touted plusnet customer service, our previous ISP, Talktalk's customer service was abysmal but at least someone answered the phone when you called. Plusnets claims regarding it were the main reason we moved but I find it almost impossible to contact anyone with questions, I don't think I have ever managed to get through to anyone on the phone, the online chat thing is always off-line, I was looking for somewhere to get info earlier and there was a bit at the top of a web page saying "it's quicker to speak to our Plusnet Chat team - just click the banner on the left hand side of this page." there was nothing much on the left of the page, just a bit about community forums, and on top of all this there does not seem to be any means of contacting plusnet by email or messaging now.
I even tried to enquire about upgrading our service to fiber a while ago but it seemed that it was too much trouble for anyone to bother with that either.
Phone calls are also rather expensive, it is cheaper to use mobile phones than the land line, and there is a charge for services like caller display, which most other companies seem to 'throw-in'.
Re: When can I leave plusnet?
08-09-2015 2:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Although I do appreciate the call queues have been quite lengthy recently, I can assure you they do seem to be improving on average (The current call queues for customer services, tech support and customer options are all currently at 0).
In regards to the online chat problem you seem to have been experiencing, I believe this could possibly be caused by a web browser plug-in, as I have heard a couple of people have noticed things like Ad-Block seem to prevent them getting on to the chats. It's very rare that it's been out of service during office hours.
I completely appreciate your decision either way, however if there's any chance you'd want to consider staying with us, it would definitely be worth discussing costs on a new contract with our customer options team on 0800 013 2632 closer to the time.
Either way I wish you all the best moving forward.
Re: When can I leave plusnet?
08-09-2015 3:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm afraid I'm not terribly patient, about 5 mins is my limit and I tried phoning twice earlier but didn't get anywhere.
We do use 'Ad Muncher' but it always leaves text saying 'munched' when it has blocked something and I can see the web chat box on some pages but it always seems to say offline.
Will see if there are any interesting offers in a few weeks.
Re: When can I leave plusnet?
08-09-2015 3:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: w23 Yes, button greyed out (in Google Chrome), tried IE and it's now green so I have some kind of problem with Chrome....
Checked my extensions in Chrome (I don't use many) and found the 'culprit': Avast Online Security!
What doesn't Avast like? I'd rather not disable Avast but at least I've found out why I couldn't access chat.
Would you mind trying it on another web browser that has no plug-ins to see if there's any difference?
Re: When can I leave plusnet?
08-09-2015 4:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have been using Slimjet browser recently and just looked at https://portal.plus.net/home-broadband/contact/, https://portal.plus.net/home-broadband/contact/ and https://portal.plus.net/index_nlp.html?home=membercentretop and can't see a 'chat' box anywhere so also tried all the same in IE11 and Edge but still not seeing anything like that, I definitely saw one somewhere this morning when I was looking through similar pages but can't find it now. Also tried closing ad muncher but no difference.
Re: When can I leave plusnet?
08-09-2015 4:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: When can I leave plusnet?
08-09-2015 4:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: When can I leave plusnet?
08-09-2015 6:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
After clicking on a lot of the links under 'contact customer services' I found a 'chat to us online' bit but the 'start chat' button is grey and inactive. Also tried it in IE11 and same result.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: When can I leave plusnet?