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When can I change my bill date

Leegion
Newbie
Posts: 1
Thanks: 1
Registered: 28-04-2018

When can I change my bill date

This has been requested for so long and yet, years down the line are we still not closer? how hard can it be? what are the constraints not allowing you to offer changes to bill dates? Do you still not have a date?

I just want to move my date to the day after I'm paid, like literally all other service providers have done for me

6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 7,745
Thanks: 2,272
Fixes: 385
Registered: 21-04-2017

Re: When can I change my bill date

Unfortunately we've no news to share on that yet.

Apologies for any inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Dmb11
Newbie
Posts: 3
Registered: 30-04-2018

Re: When can I change my bill date

Got the same problem 4 years on, just keep getting restricted and fobbed off. Dont have hours spare to sit waiting in a que to remove restrictions......no link to remove them myself as i keep getting told from custemer services. Just a joke now, i email complaints every month to be told same thing..use the link. It is never there!!!!!
Dmb11
Newbie
Posts: 3
Registered: 30-04-2018

Re: When can I change my bill date

But i was told over 4 years ago when i was signing up it would be available in next 2 months 😩
Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: When can I change my bill date

Sorry about that, I'm not sure why we would have said that. 

 

We'll be letting everyone know following any possible updates to our billing system. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Superuser
Superuser
Posts: 11,914
Thanks: 3,280
Fixes: 22
Registered: 22-08-2007

Re: When can I change my bill date

Given that this a monthly bill needing to be paid out of monthly income ... what is the difficulty with BUDGETING ... that is setting aside the money when paid to pay the bill when it arrives later in the month?

eastfifearabman
Newbie
Posts: 1
Registered: 02-05-2018

Re: When can I change my bill date

I was also told that I would be able to change my DD date after I joined up.  Then found out I couldnt, then told I woudl be able to in future... still now change.

 

So I now pay by Debit card every month on a day of MY choosing.  As long as its before the 14 days all I have to put up with is the constant emails/texts/nag screens for 14 days.... very annoying but not as annoying as Direct debits you cant control.