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When a complaint goes silent...

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Newbie
Posts: 2
Registered: ‎10-09-2020

When a complaint goes silent...

After suffering no broadband for five weeks, I was hoping to get some sort of compensation. Mid-way through the many support tickets, one Customer Services Asst posted a message in Question #204864220 which said "I have raised a complaint on your account and once we have connected you, we will contact you to resolve it."

 

It's been two weeks since connection. How long is it reasonable to wait?

1 REPLY 1
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Rising Star
Posts: 57
Thanks: 5
Fixes: 1
Registered: ‎31-10-2016

Re: When a complaint goes silent...

Call again. Don't just wait or you could be forgotten