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When Exactly Does My Contract End ?

trufflehunt
Newbie
Posts: 4
Registered: 24-11-2015

When Exactly Does My Contract End ?

Hi

 

I took out a 12 month broadband contract with Plusnet last year. 

The initial charge is dated 11th November 2015. 

 

There was a special offer on the contract. I'm unlikely to be able to afford when the special offer ends.

As invoice dates, and actual debiting dates are not the same as the 11th, it's not clear to me when the contract 

actually ends, and I can give notice without penalty ?

 

 

 

6 REPLIES
Gel
Seasoned Pro
Posts: 1,515
Thanks: 154
Fixes: 12
Registered: 02-08-2007

Re: When Exactly Does My Contract End ?

Call Customer Options Team /Cancellations; see what they offer 0845 140 6002;
you should have received an email from PN prior to current contract running out.
Superuser
Superuser
Posts: 3,082
Thanks: 1,515
Fixes: 9
Registered: 10-04-2007

Re: When Exactly Does My Contract End ?

There is also

  • 0800 013 2632 (from within the UK)

 

Jonpe
All Star
Posts: 1,689
Thanks: 452
Fixes: 4
Registered: 05-09-2016

Re: When Exactly Does My Contract End ?

See  point 4 under Plusnet Standard Terms here: https://www.plus.net/help/legal/terms/

The initial charge is usually applied as soon as you sign up, which has to be about 14 calendar days before your service can be activated.  The monthly billing date becomes the date your first service 'went live', which is also the day your 12-month contract started.

You therefore have about two weeks before your contract expires which, as already suggested, is a good time to get in touch with the Options Team and negotiate a deal before the price for your product/package goes up.

Plusnet Help Team
Plusnet Help Team
Posts: 535
Thanks: 56
Fixes: 19
Registered: 02-03-2015

Re: When Exactly Does My Contract End ?

Hi @trufflehunt,

Thank you for getting in touch with us via our community forums regarding this.

I have checked this for you and your contract ends on the 25/11/2016.

If you would like to stay with Plusnet and look for a new deal please contact our customer options team on 0800 013 2632 and select option 1 then option 2 and they will be able to assist you with this and get you the best deal for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team
trufflehunt
Newbie
Posts: 4
Registered: 24-11-2015

Re: When Exactly Does My Contract End ?

I did indeed phone the number mentioned above.

On the line, for ages, and ages. Never did speak to a human.

 

I then tried through the 'Chat'. 

Person on the other end offered a deal of £30.98 a month. For a basic no-frills broadband service, no calls. 

Currently doing the transfer to Origin Broadband. 

 

Plusnet Help Team
Plusnet Help Team
Posts: 4,214
Thanks: 853
Fixes: 179
Registered: 25-03-2015

Re: When Exactly Does My Contract End ?

Sorry to hear that you'll be leaving @trufflehunt.

 

I wish you all the best with your new provider.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team