Whats happening to my free months ?
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Whats happening to my free months ?
29-10-2010 12:51 AM
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Its confusing ,has discount been cancelled
Quote The customer has changed their service. The following discounts have been cancelled from automation and MAY require a manual discount operation on the dates below IF the new account type is subscription based:
2010-10-22
2010-11-22
2010-12-22
Re: Whats happening to my free months ?
29-10-2010 7:18 AM
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Re: Whats happening to my free months ?
29-10-2010 10:54 AM
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This is quite normal, our accounts system cancels discounts when an account type is changed this is as they are usually based on percentages, once the monthly cost changes the discounts are not at the correct rates so they are cancelled and we get notified to reapply them for you.
Adam
Re: Whats happening to my free months ?
03-11-2010 9:54 PM
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I have a similar concern. I'm 2 weeks into my bb package with PN and I've used more of my 10GB allowance than I thought I would so I'd like to upgrade from Value to Extra.
When I try to do this using the upgrade feature online, it doesn't take into account the 3 months half price, so my subscription would jump from £6.49 p/m (with the offer) to £17.99 p/m (full price). If I can't get the 3 months half price, I think I'll just wait until the 3 months are up before upgrading, but this means having to watch my usage a lot more
Is there any way to upgrade and have the 3 months half price offer taken into account?
Thanks
Re: Whats happening to my free months ?
03-11-2010 10:41 PM
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You will get the same terms when you move (at your end of period), it need intervention by one of the reps, who should see this tomorrow, just read the replies above
Re: Whats happening to my free months ?
04-11-2010 11:33 AM
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With regards to the offer you have at the moment this is not done via the same discount tool so I very much doubt you would be subject to the same problem.
I've scheduled the change from this side to ensure that it goes through as planned. If you come across any unforseen issues on your next billing date (not that you should) please give me a shout.
Adam.
Re: Whats happening to my free months ?
08-11-2010 6:59 PM
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Adam, you say you've scheduled the change, do I need to go through the upgrade process or will it be sorted at my next billing date (15th Nov?)
Thanks
Re: Whats happening to my free months ?
09-11-2010 10:32 AM
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Re: Whats happening to my free months ?
09-11-2010 1:44 PM
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Thanks again
Re: Whats happening to my free months ?
21-11-2010 8:40 PM
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the upgrade went through fine thank you and the service is working well.
I've just had my bill through and I'm being charged the full £17.99 a month even though I had 2 months left on the half price offer. Will this be applied retrospectively or does it need to be updated by a rep?
Thanks
Re: Whats happening to my free months ?
21-11-2010 9:38 PM
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Re: Whats happening to my free months ?
22-11-2010 4:36 PM
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Re: Whats happening to my free months ?
22-11-2010 6:49 PM
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Thanks
Re: Whats happening to my free months ?
23-11-2010 1:17 PM
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Re: Whats happening to my free months ?
24-11-2010 1:35 PM
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