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What the hell with my massive monthly increase?

FIXED
thetrudon
Hooked
Posts: 8
Registered: ‎30-10-2023

What the hell with my massive monthly increase?

Hi,
Can I please ask why my monthly plusnet bills have jumped up near double the past few months?
Feb - 33.99
Mar - 38.99
Apr - 62.44
May - 62.44

Who pays 62.44 for standed fibre broadband anyway?
3 REPLIES 3
bmc
Hero
Posts: 4,502
Thanks: 1,595
Fixes: 71
Registered: ‎28-02-2017

Re: What the hell with my massive monthly increase?

@thetrudon 

Are you in or out of contract? It looks like out.

 

Brian

markhawkin
Seasoned Pro
Posts: 718
Thanks: 182
Fixes: 18
Registered: ‎17-07-2016

Re: What the hell with my massive monthly increase?

Fix

"Who pays 62.44 for standed fibre broadband anyway?"

 

Someone who has completed a contract and not renewed it.....

 

Time to look at a price comparison website or log in to your Plusnet account and see what renewal offers are availble.

 

Do be a bit careful if you have and wish to keep a landline phone "as is". If that's the case, phoning up Plusnet and renewing your current product might keep it for a year or two. 

 

By the way, you pay for service in advance so recontracting may bring down some of the last charge and you could see if there is any "gesture" to backdate your renewal pricing available if you phone. 

I am the satisfied customer....
thetrudon
Hooked
Posts: 8
Registered: ‎30-10-2023

Re: What the hell with my massive monthly increase?

Many thanks Brian and Mark for your help.
Yep, out of contract issues.
Should of checked my account first, but happy to renew.
Thanks again both of you