What the heck, no warning ....
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What the heck, no warning ....
22-11-2011 9:11 PM
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the extra usage is for the next 4 hours... 4 hours 5gb / £5
seriously, id rather not use the net for those 4 hours and wait for the free bandwidth and even the fact my usage would have gotten reset at midnight
Re: What the heck, no warning ....
22-11-2011 9:14 PM
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: What the heck, no warning ....
22-11-2011 9:24 PM
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Re: What the heck, no warning ....
22-11-2011 10:23 PM
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Dear Oldjim
Account username: me
You're approaching your product's broadband peak-time usage allowance of 10GB for this month. We've sent you this email to help you manage your usage, and ensure you don't face unexpected charges.
There's no limit on how much you can use, but once you've used your 10GB allowance, additional usage is charged at £5.00 per 5GB.
View Your Broadband Usage
You can check your usage at any time on our website with View Your Broadband Usage - https://portal.plus.net/view_my_broadband_usage/index.php
Set A Broadband Price Limit
No need to be concerned about spending more than you intend on your broadband usage. You can set your maximum monthly usage on our website - https://portal.plus.net/data_transfer_watch/
Re: What the heck, no warning ....
24-11-2011 11:30 AM
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There's only one email sent each month, at the 80% point as Jim says. After that we'll email when the usage is exceeded and more is added (up to your data transfer watch limit). I can see these are showing on your account, one was sent on the 2nd November and the one from the month before on the 11th October - these are being emailed to the address we have for you on your account.
If you're not seeing them is it possible they're being marked as spam?
Re: What the heck, no warning ....
24-11-2011 5:40 PM
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Quote from: Strat That's why I have £0 in the box on https://portal.plus.net/data_transfer_watch/
Now thats the first piece of good advice I've sen today and hence my account is also set to zero
Re: What the heck, no warning ....
24-11-2011 5:44 PM
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Re: What the heck, no warning ....
24-11-2011 10:56 PM
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Quote from: Filibuster ....my account is also set to zero
Due to the fact that it says 'enter multiples of £5' I would guess that many customers visiting that page may think that the minimum figure to enter in the box is £5 and this is not the case.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: What the heck, no warning ....
25-11-2011 6:57 PM
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Re: What the heck, no warning ....
04-12-2011 11:12 PM
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Re: What the heck, no warning ....
05-12-2011 12:04 AM
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Re: What the heck, no warning ....
05-12-2011 12:27 AM
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Re: What the heck, no warning ....
05-12-2011 12:07 PM
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I'll pass the suggestion on but can't make any promises I'm afraid.
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