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What is wrong with PlusNet and the Direct Debit Switching Service?

rslsys
Grafter
Posts: 215
Registered: 16-08-2007

What is wrong with PlusNet and the Direct Debit Switching Service?

OK, one of my clients used the DD switching service to move banks. PlusNet sent an email to say they had received the instruction and to check that the details were correct.

Upon checking, the details had NOT been updated, so I did them manually.

On Saturday, an e-mail was received from PlusNet to say that the Direct Debit had failed and if the issue was not resolved with 14 days, there may be interruptions to normal service.

Once again, not too much worry as the DD's can take up to 5 working days to become active.

However, the client began to suffer interruptions to service immediately and was unable to access https sites. This includes the PlusNet account update site (although this site can be accessed, on behalf of the client, from another PlusNet connection - just not the one that the client uses!)

 

Put this down to a 'one off'.

 

This morning, same situation with another client.

 

Called support to be met with indifference, ticket opened and closed immediately stating "Client called for DD advice"

 

Have you now got so big that you don't really care anymore?

 

Cheers

 

Keith

Called support to inform them that there may be a problem

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,330
Thanks: 486
Fixes: 181
Registered: 01-01-2012

Re: What is wrong with PlusNet and the Direct Debit Switching Service?

Sorry to hear what's happened.

Is it possible for you to PM me the usernames of the affected accounts?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
rslsys
Grafter
Posts: 215
Registered: 16-08-2007

Re: What is wrong with PlusNet and the Direct Debit Switching Service?

PM sent

 

Cheers

 

Keith

 

Plusnet Help Team
Plusnet Help Team
Posts: 5,330
Thanks: 486
Fixes: 181
Registered: 01-01-2012

Re: What is wrong with PlusNet and the Direct Debit Switching Service?

We've responded to the PM.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team