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What is this charge

jockwav
Rising Star
Posts: 660
Thanks: 11
Fixes: 3
Registered: 01-08-2011

What is this charge

Checking our account today i found this.
1 Plusnet Value pro rata charge - 20/10/2011 £9.53
This is something i have never asked for nor do i know what it is,if this has been done by mistake by PN or by me i want it removed. Huh
https://www.flickr.com/photos/james_bingham/
10 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,487
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: What is this charge

Seeing as we said we'd discount the broadband subscription we'll get that refunded, sorry for the error. The payment is still showing as pending at this side so we'll do that when the payment has cleared.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
jockwav
Rising Star
Posts: 660
Thanks: 11
Fixes: 3
Registered: 01-08-2011

Re: What is this charge

Thanks,i just did not understand what the pro rata meant,the wife thought i had added something on as an extra. Smiley
https://www.flickr.com/photos/james_bingham/
Plusnet Help Team
Plusnet Help Team
Posts: 13,487
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: What is this charge

No worries, we only usually make pro rata charges when there's been a disparity between billing dates (i.e if your phone was activated/transfered before broadband or vice/versa).
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
jockwav
Rising Star
Posts: 660
Thanks: 11
Fixes: 3
Registered: 01-08-2011

Re: What is this charge

This payment has now been taken from my bank account. Roll eyes
https://www.flickr.com/photos/james_bingham/
Plusnet Help Team
Plusnet Help Team
Posts: 13,487
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: What is this charge

Hi Jockwav,
It still shows as pending at this side. There can be a delay of a couple of days between the payment clearing from the bank and showing as cleared on our systems.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
jockwav
Rising Star
Posts: 660
Thanks: 11
Fixes: 3
Registered: 01-08-2011

Re: What is this charge

Ok thanks Adam. Smiley
https://www.flickr.com/photos/james_bingham/
Plusnet Help Team
Plusnet Help Team
Posts: 13,487
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: What is this charge

I'll keep checking for you, fingers crossed I should be able to process the refund tomorrow.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
jockwav
Rising Star
Posts: 660
Thanks: 11
Fixes: 3
Registered: 01-08-2011

Re: What is this charge

Cheers for that. Smiley
https://www.flickr.com/photos/james_bingham/
Plusnet Help Team
Plusnet Help Team
Posts: 13,487
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: What is this charge

FYI that payment shows as cleared on our side so I've actioned the refund. It should be back in your account within the next 10 working days.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
jockwav
Rising Star
Posts: 660
Thanks: 11
Fixes: 3
Registered: 01-08-2011

Re: What is this charge

Thanks very much Adam. Smiley
https://www.flickr.com/photos/james_bingham/