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What is the meaning of these items on my bill?

Community Veteran
Posts: 4,983
Thanks: 1,153
Fixes: 28
Registered: 16-10-2014

What is the meaning of these items on my bill?

Can someone confirm my assumptions please.
Plusnet Unlimited (Contracted) - Market 1 charge (Broadband?)
Plusnet Anytime charge (Line rental?)
I'm paying nearly £80 PM for my 2 lines surely I can do better.
Also, am I still able to leave without penalty due to the price increases?
5 REPLIES
Superuser
Superuser
Posts: 1,727
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Registered: 05-11-2008

Re: What is the meaning of these items on my bill?

Your assumptions are correct
Standard pricing
Unlimited broadband 17.49
Line rental 15.95
Any time calls 5.00
Total £ 38.44 (x2)

Yes you can get a better deal , give COT a ring
You can leave penalty free if you are within 30 days of your price rise email.
As you are paying the standard price , are you still in contract?, as most customer join on a discount , which runs until the end of their minimum term
Kind regards
Mike
Mike
Community Veteran
Posts: 4,983
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Registered: 16-10-2014

Re: What is the meaning of these items on my bill?

You can add 2 x 7.83 for my Max Premium as well. I'm still in contract 24M started on 4th Nov 2013.
The only discount I get is from my second line for referring myself!
I can't recall when I got the reminder maybe someone from Plusnet knows?
Plusnet Help Team
Plusnet Help Team
Posts: 4,063
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Registered: 25-03-2015

Re: What is the meaning of these items on my bill?

You can usually discuss re-contracting early around 3 months before it's due to expire. If the 24 month contract(s) started on 04/11/13 it may be worth giving the Customer Options Team a call on 0800 013 2632 if you're happy to re-contract.
I see you've already been on the phone about this Grin
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Community Veteran
Posts: 4,983
Thanks: 1,153
Fixes: 28
Registered: 16-10-2014

Re: What is the meaning of these items on my bill?

Yes, and as noted very, very pleased with the outcome. So here's to the next 2 years.
Maybe in that time we'll get fibre installed here and I can have two of those as well.
Plusnet Help Team
Plusnet Help Team
Posts: 4,063
Thanks: 772
Fixes: 168
Registered: 25-03-2015

Re: What is the meaning of these items on my bill?

Sounds good!
I'm also currently waiting for my exchange to be upgraded to fibre from 20CN, the superfast where and when website has recently updated from 'Exploring Solutions' to 'Planned Area' (Plans to be enabled within the next 18 months)
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team