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What is the meaning of these items on my bill?
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What is the meaning of these items on my bill?
27-08-2015 10:27 AM
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Can someone confirm my assumptions please.
Plusnet Unlimited (Contracted) - Market 1 charge (Broadband?)
Plusnet Anytime charge (Line rental?)
I'm paying nearly £80 PM for my 2 lines surely I can do better.
Also, am I still able to leave without penalty due to the price increases?
Plusnet Unlimited (Contracted) - Market 1 charge (Broadband?)
Plusnet Anytime charge (Line rental?)
I'm paying nearly £80 PM for my 2 lines surely I can do better.
Also, am I still able to leave without penalty due to the price increases?
Message 1 of 6
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Re: What is the meaning of these items on my bill?
27-08-2015 11:06 AM
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Your assumptions are correct
Standard pricing
Unlimited broadband 17.49
Line rental 15.95
Any time calls 5.00
Total £ 38.44 (x2)
Yes you can get a better deal , give COT a ring
You can leave penalty free if you are within 30 days of your price rise email.
As you are paying the standard price , are you still in contract?, as most customer join on a discount , which runs until the end of their minimum term
Kind regards
Mike
Standard pricing
Unlimited broadband 17.49
Line rental 15.95
Any time calls 5.00
Total £ 38.44 (x2)
Yes you can get a better deal , give COT a ring
You can leave penalty free if you are within 30 days of your price rise email.
As you are paying the standard price , are you still in contract?, as most customer join on a discount , which runs until the end of their minimum term
Kind regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Message 2 of 6
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Re: What is the meaning of these items on my bill?
27-08-2015 11:17 AM
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You can add 2 x 7.83 for my Max Premium as well. I'm still in contract 24M started on 4th Nov 2013.
The only discount I get is from my second line for referring myself!
I can't recall when I got the reminder maybe someone from Plusnet knows?
The only discount I get is from my second line for referring myself!
I can't recall when I got the reminder maybe someone from Plusnet knows?
Message 3 of 6
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Re: What is the meaning of these items on my bill?
28-08-2015 2:56 PM
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I see you've already been on the phone about this
Message 4 of 6
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Re: What is the meaning of these items on my bill?
28-08-2015 3:42 PM
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Yes, and as noted very, very pleased with the outcome. So here's to the next 2 years.
Maybe in that time we'll get fibre installed here and I can have two of those as well.
Maybe in that time we'll get fibre installed here and I can have two of those as well.
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Re: What is the meaning of these items on my bill?
28-08-2015 3:45 PM
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Sounds good!
I'm also currently waiting for my exchange to be upgraded to fibre from 20CN, the superfast where and when website has recently updated from 'Exploring Solutions' to 'Planned Area' (Plans to be enabled within the next 18 months)
I'm also currently waiting for my exchange to be upgraded to fibre from 20CN, the superfast where and when website has recently updated from 'Exploring Solutions' to 'Planned Area' (Plans to be enabled within the next 18 months)
Message 6 of 6
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