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What is the Prorata Adjustment for Plusnet Extra charge?

AberC
Newbie
Posts: 2
Registered: ‎13-01-2013

What is the Prorata Adjustment for Plusnet Extra charge?

As the title says, what does anyone know what the Prorata Adjustment for Plusnet Extra charge is? I was charged £16.47 for this last month and I'm not sure what it is and it's the first time I've been charged for this.
4 REPLIES
Superuser
Superuser
Posts: 9,926
Thanks: 1,265
Fixes: 71
Registered: ‎06-04-2007

Re: What is the Prorata Adjustment for Plusnet Extra charge?

Has your broadband been activated on a different date from your phone service going live? In such circumstances your billing date would be set from phone activation and a pro-rata charge made for broadband to align the two billing dates. In future months you will be billed for both services on the same day.
David
AberC
Newbie
Posts: 2
Registered: ‎13-01-2013

Re: What is the Prorata Adjustment for Plusnet Extra charge?

I don't think so, I've had 2 or 3 bills all the same, and then this one with this Prorata Adjustment for Plusnet Extra charge. Maybe I should contact their customer services, I just thought I'd ask here first Smiley
Superuser
Superuser
Posts: 9,926
Thanks: 1,265
Fixes: 71
Registered: ‎06-04-2007

Re: What is the Prorata Adjustment for Plusnet Extra charge?

Yes, contacting Customer Services is likely to be the best approach. They have the advantage of being able to take a look at your account.
David
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: What is the Prorata Adjustment for Plusnet Extra charge?

Hi there,
Looks like the ticket you raised on that has been addressed, hope it's all to your satisfaction?
Please let us know if not or if there's anything else we can help with.