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What is going on at plusnet because treating customers like this aint good

thetrudon
Hooked
Posts: 6
Registered: ‎30-10-2023

What is going on at plusnet because treating customers like this aint good

Sorry for the topic title but, what is going on at plusnet?
Im owed £282.40 and I get sent a cheque in the post for £75!
Is this a joke?
The wording of 'Please find attached the cheque promised on your account'? is also a joke!
I'm not ringing your 0800 number and after waiting so long for the refund, I find this totally unexceptable!
How long will I have to wait for a proper refund from your mistake?
4 REPLIES 4
Mr_Paul
Seasoned Pro
Posts: 700
Thanks: 224
Fixes: 12
Registered: ‎07-06-2022

Re: What is going on at plusnet because treating customers like this aint good

@thetrudon 

"I'm not ringing your 0800 number"

Why not?

It could be the quickest way to get an answer and sorting it out.

 

.

RealAleMadrid
Aspiring Hero
Posts: 2,809
Thanks: 1,466
Fixes: 59
Registered: ‎07-07-2009

Re: What is going on at plusnet because treating customers like this aint good

@thetrudon    I may be wrong but I have seen substantial refunds paid in instalments so this could be what's happening here. You really need to contact Plusnet. There seems to be a limit on single refund amounts, if you are lucky you may get some more cheques in the post.😁

thetrudon
Hooked
Posts: 6
Registered: ‎30-10-2023

Re: What is going on at plusnet because treating customers like this aint good

Thanks for the replies guys.
When this issue was resolved, I was told the refund will be passed over to the plusnet refund dept. That was 3 weeks ago.
No payment scheme was discussed apart from do I want it used for future monthly payments or do I want a full refund.
Why cant plusnet just pay the full refund back into my bank account?
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,049
Thanks: 1,622
Fixes: 493
Registered: ‎01-01-2012

Re: What is going on at plusnet because treating customers like this aint good

Hi @thetrudon 

I'll respond to your other post shortly regarding this shortly 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team