What happens with a change of Fibre plan?
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- Re: What happens with a change of Fibre plan?
What happens with a change of Fibre plan?
06-12-2012 12:51 PM
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I ordered a change to the new(ish) Extra Fibre on 03/12/12, along with the different router. I've just had a text telling me the router is on it's way, but haven't heard anything about the change in plan. How does the change happen? Should I have heard anything?
My billing date is the 9th of each month and I had got the impression that the plan would change then, but that is this Sunday and I'm not sure if a change would be possible then. Will I get a text again and need to swap routers? Will the old router just carry on or will the connection drop?
Any info welcome as I can't see anything on my account to tell me these things and the FAQ is aimed at new users it seems.
Thanks
Re: What happens with a change of Fibre plan?
06-12-2012 12:58 PM
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Re: What happens with a change of Fibre plan?
06-12-2012 1:02 PM
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I'm wondering if the order went through as I see no sign of any changes in my account or had any communication about it at all, other than the 4.99 I paid for the router.
Re: What happens with a change of Fibre plan?
06-12-2012 1:11 PM
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In effect moving from ADSL to Fibre is exactly the same as a new fibre order and as such you will continue to receive your ADSL product until such time as the following happen
Plusnet get optional dates from BT Openreach for the installation
You are asked to choose one (I think that you get 3 alternatives)
The router is sent out a few days before the scheduled date.
On the scheduled date your ADSL will go down and the engineer will install the fibe
From other posts on here I think that you will be very lucky if you get a date this month
Re: What happens with a change of Fibre plan?
06-12-2012 1:21 PM
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It's probably worth looking at the closed tickets to see what automated events have occured. http://www.plus.net/my.html?action=questions
Re: What happens with a change of Fibre plan?
06-12-2012 1:25 PM
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I can see that your router has been order and has also been dispatched. I suspect you will receive it tomorrow.
You're also due to move to new extra on the 9th.
Re: What happens with a change of Fibre plan?
06-12-2012 1:27 PM
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adie:quote
Re: What happens with a change of Fibre plan?
06-12-2012 1:28 PM
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Does the move from 40/10 to 80/20 need BT Openreach involvement
Re: What happens with a change of Fibre plan?
06-12-2012 1:29 PM
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@grhm - No, nothing at all.
Re: What happens with a change of Fibre plan?
06-12-2012 1:33 PM
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jim:quote
Re: What happens with a change of Fibre plan?
19-12-2012 1:49 PM
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And I've now ordered the unlimited package as it'll only be one month longer on the contract.
Re: What happens with a change of Fibre plan?
19-12-2012 3:42 PM
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Your profile on BTs side is currently at 77435 and is set on our side to 78000 so there shouldn't be any slowdowns there - are you not seeing those speeds when using the connection?
Re: What happens with a change of Fibre plan?
21-12-2012 4:20 PM
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I'll try teh BT speedtest over the weekend and post on here when I've finished. Not that I'm upset with 61!
Re: What happens with a change of Fibre plan?
21-12-2012 4:44 PM
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Is that a wireless connection when doing the speed test?
Re: What happens with a change of Fibre plan?
30-12-2012 8:41 PM
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- Re: What happens with a change of Fibre plan?