What do I have to do to notify you of the death of your customer tillyc?
I have been trying to talk to someone about the death of our mum, since last week. She was the account holder, and we do not wish to continue with this internet service now that she has passed away. We cannot seem to get hold of anyone to talk to due to the chaos this virus has caused. Mum died of old age. She was 100. We have been looking after her, here in her home for the last 9 months. We are now lockdown at what was her house, unable to go back to our home in Spain.
it is extremely frustrating all this, as we don't really understand what contract she has had, and now our phone line appears to have run out of credit. We simply want to close the account. Her bank account will no longer exist soon. She was paying via Direct debit.
can someone please help us???? I managed to contact someone via Twitter, but they didn't call us when they said they would...Any advice appreciated.