What are you playing at Plusnet?
I got my price increase email on the 8th July, today I rang COT to discuss this with them and to confirm that I was free to leave without any early termination fees because of these rises, which was confirmed.
This afternoon I began the migration process to a new provider, and now I get this,
And of coarse the phone lines are closed!
Can somebody @ PN take a look at this and make sure the cancellation fee is removed from my account...
This afternoon I began the migration process to a new provider, and now I get this,
Quote Hello *****
Account username: ******
Phone number affected: ***********
We're sorry to hear you're leaving us.
Another service provider has told us that you're moving your broadband and phone service away from Plusnet.
If you've already received an email from us with information about the transfer of one of your services, please ignore it and refer only to the information contained within this email.
Your broadband and phone service is scheduled to transfer automatically on 27th July 2015 and will result in the cancellation of all your Plusnet services.
If that's not right, or you'd like to speak to someone about your account, call us as soon as possible for free on 0800 073 3057 from a landline or, at UK landline rates on 0330 123 0178 from a mobile, before 4pm on 25th July 2015. The sooner you call the easier it is to change things.
When you leave Plusnet
You'll receive a final bill with the charges you need to pay.
As you're moving your service before the end of your minimum term, you'll need to pay a charge for the remaining months. Based on your transfer date, we've calculated this to be £92.40. This may change if your transfer date changes.
Your final bill
Your final bill will include:
• The charge to cancel your services, detailed above
• A final charge to cover your services for the period between your previous bill and the transfer date
• Any applicable charges for broadband usage and calls made in the period between your previous bill and the transfer date
You'll need to pay this via your normal payment method. If this is Direct Debit, please ensure you do not cancel your Direct Debit until you have paid your final bill.
And of coarse the phone lines are closed!
Can somebody @ PN take a look at this and make sure the cancellation fee is removed from my account...
Have you changed your call package recently ?
I took off the anytime calls and it automatically and without my permission entered me into a new 12 month telephone contract. I did an online chat to get it sorted and was basically told that there was nothing they would do and to leave using my 30 day contract clause for the price rise.
Had they cancelled the cancellation charge I would probably have stayed but because of this attitude I've signed up with a new ISP and hopefully I'm off in a couple of weeks
I took off the anytime calls and it automatically and without my permission entered me into a new 12 month telephone contract. I did an online chat to get it sorted and was basically told that there was nothing they would do and to leave using my 30 day contract clause for the price rise.
Had they cancelled the cancellation charge I would probably have stayed but because of this attitude I've signed up with a new ISP and hopefully I'm off in a couple of weeks
...seem to remember that COT knew who I was when I phoned last time,without me having to say anything. Presumably it flags up as a PN supplied phone number 